Client Profile: This company is a global ownership base and have over 800 customers. They offer consulting services, digital, IT solutions, and other services.
Benefits:
- ⚡Health Insurance (HMO)
- ⚡Life Insurance
- ⚡Leave Credits
- ⚡Night Differential pay
- ⚡Allowances
- ⚡Company-sponsored training’s, upskilling, and certification
- ⚡Flexible Working Arrangements
- ⚡Travel Opportunities abroad.
Job Requirements:
- ⚡Open for Non-Bachelors Degree.
- ⚡Fresh Graduates are welcome to apply.
- ⚡Experience in Customer Service is an advantage.
- ⚡Amendable to start as soon as possible is an advantage.
- ⚡Amendable to work in a shifting Schedule.
Job Responsibilities:
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- ⚡Support customers by providing information, resolving issues, and ensuring customer satisfaction.
- ⚡Responding to customer inquiries and requests via phone, email, chat, or social media in a timely manner.
- ⚡Handling customer complaints and returns, and resolving conflicts.
- ⚡Working with a team of CSRs and other departments to find appropriate solutions to problems.
- ⚡Meeting or exceeding performance targets, such as call volume and resolution time .
Recruitment Process: (Online)
- ⚡HR Interview
- ⚡Second Interview
- ⚡Final Interview
- ⚡Job Offer
Customer Service Representative (Open for Non-Bachelors Degree)) ID-3660
