Customer Support Specialist (Part-time) ID-3679

About the Role

We are looking for  a customer support focused specialist to help us handle an increasing number of customer support related queries. Currently we anticipate starting ~20 hours per week, but as we continue the workload will continue to grow as well. Most of the workload will be handled across Richpanel, email, shopify and our 3PL provider flexport. Wholesale related business queries may also happen through Richpanel, so the applicant must be comfortable providing pricing and timelines for co-branding or other wholesale opportunities. We are looking for an individual with a solution oriented mindset, who when facing challenges, will be expected to not only identify the issue, but also come up with multiple potential solutions. We also value the ability to take initiative. You should have the ability to take ownership of tasks and proactively find ways to improve processes or solve issues.

The user should have an ability to flex into other small admin related tasks as needed. 

Responsibilities:

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Requirements

  • Proven experience in direct-to-consumer eCommerce environments.
  • Background in customer support, sales, account management, or similar customer-facing roles.
  • 3-5+ years in a relevant position, ideally within a customer support or account management capacity.

Soft Skills:

  • Able to quickly grasp new systems, processes, and product knowledge.
  • Takes initiative in troubleshooting and identifying opportunities for improvement in assigned business areas.
  • Approaches challenges with multiple potential solutions and demonstrates creative, independent thinking.
  • Flexible in a fast-paced, evolving environment and responsive to changing needs.
  • Skilled in time management, keeping tasks and priorities structured.
  • Clearly and actively communicates with team members and clients alike.

Technical Skills: 

  • Proficient in managing operations and troubleshooting within Shopify.
  • Skilled in Google Sheets, Docs, Slides, Gmail, and Google Calendar.
  • Experienced with Richpanel, Gorgias, or a similar customer support platform.
  • Proficient in Slack, Coda, Notion, Asana, or similar project management tools.
  • Familiarity with ChatGPT, Google Gemini, or other popular AI productivity tools.

Customer Support Specialist (Part-time) ID-3679