IT Customer Delivery Analyst (Airline Technical Operations) ID-3590

Are you looking for a career opportunity in the aviation industry? Here’s your opportunity to have a great career with a world-class airline company.

Why Join Us?

  • Asia’s First and Longest-Serving Airline
  • Get a chance to enjoy travel perks for you and your family
  • A collaborative work culture and environment

Who Are We Looking For?

  • College graduate of any four (4) year course. Preferably Computer Science, BS Management Information Systems or any business-related course
  • Must have at least four (4) years of exposure to business functions, systems analysis and design, and information systems planning
  • Airport and/or Cargo experience is a plus
  • Excellent oral and written communication skills
  • Comfortable in working in an agile and fast-paced environment
  • Critical Thinker with strong interpersonal skills
  • ITIL v3/v4 certified is a plus

What’s The Role All About?

The IT Customer Delivery Systems Analyst – take part in project evaluation and implementation. Is responsible for identifying business automation needs and assessing their impact on the existing operational processes, capturing and documenting requirements, determining solutions to business problems and then ensuring that functional/operational requirements are delivered by IT. He/She is also responsible for managing application systems; ensures that the system consistently meets the business needs, analyzes/solves problems and issues related to the system, coordinates usage among all system users and recommends reviews of the business process for possible application changes. In addition, the job holder determines the most efficient and effective presentation and delivery of information. The project and development lifecycle are iterative processes where the Business Analyst must be involved from start to finish: from initiation to final implementation, from initial deployment to sun-setting.

Major Responsibility Areas

Other Jobs You May Be Interested In

  • Identifying Business Automation Needs: The IT Customer Delivery Systems Analyst will be responsible for identifying opportunities to automate business processes and assessing their impact on current operations.
  • Requirement Gathering and Documentation: The successful candidate will collaborate closely with stakeholders to capture and document their needs, translating them into clear, actionable specifications and designing user-friendly interfaces that meet business objectives.
  • Solution Determination and Implementation: The role involves evaluating various technologies and recommending optimal solutions to business problems. The analyst must ensure these solutions are implemented effectively by the IT team and in collaboration with IT partner vendors to meet all functional, technical and operational requirements, employing Agile methodologies.
  • Providing Support to Application Systems: One of the primary tasks is to provide support to application systems, ensuring they adapt to changing business requirements through close collaboration with business users, IT group and IT partner vendors to monitor systems, address issues, and implement application releases.
  • Business Process Review and Recommendations: The analyst will continuously review business processes and suggest changes to applications/solutions to enhance efficiency.

Job-specific Competencies

  • Knowledge of current principles and practices in Business Analysis, Business Process Management and Systems Development
  • Very clear understanding of business processes, IT (Information Technology) products and tools, their interconnectivity and relationships, within a given project scope
  • Knowledge of emerging trends in information technology particularly in the assigned airline business functions / areas
  • Discrete in handling critical/confidential information;
  • Strong interpersonal skills to build and maintain positive relationships with partners

IT Customer Delivery Analyst (Airline Technical Operations) ID-3590