HR Employee Relations Lead ID-3586

Company Overview:

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

The Lead – Human Resources has overall HR account management responsibilities with emphasis on employee relations, assisting in the attainment of Everise’s business objective concurrent with sound human resources practices. The scope of the position includes fielding HR questions from managers and associates. This position is expected to become a business partner with each manager and counseling people managers on human resources issues.

Job Requirements:

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  • Be a regular presence on the production floor and actively interact with the employees to make sure they are engaged in productive work. Daily connects with the employees, building trust and honest communication
  • Conducts employee focus group discussions daily. Penetrates and seeks general feedback from the employees and provides a summary report of the discussions with closures
  • To provide approachable and professional support to the employees. The EE Partner should be well-versed with Company policies and procedures to address employee concerns without delay
  • To act as a Buddy Support to newly hired employees. Engages with them regularly during their training and nesting periods thereby promoting a positive employee experience
  • Involve in the conceptualization, planning, and execution of activities to improve employee engagement and satisfaction
  • Events logistics and vendor coordination, source potential partners for Everise privileges program (revive)
  • Perform administrative functions to the team – distribution of birthday cards, certificates, etc.
  • Responsible for conducting regular cascade sessions on Company Policies and Processes
  • Accountable for reporting Employee relation cases to the ER team and working closely with them on the employee cases/all investigations

Qualifications:

  • Education: Bachelor’s degree in Human Resources, Psychology or any related field
  • Experience: 3-5 years experience in the field of Human Resources
  • Proficiency in employee relations, employee engagement, and labor relations
  • Must be amenable to report onsite in Araneta, Cubao, QC
  • Must be amenable to working nightshift

HR Employee Relations Lead ID-3586