Virtual Customer Service Representative ID-1756

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

 

 

What’s in it for you?

Competitive compensation

Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions

Generous performance-driven Incentive Compensation package

Competitive environment with company wide recognition, contests, and coveted awards

Exceptional company culture

Recognized as a Top Workplace USA 2021

Fortune Best Workplaces in Biopharma 2022

Awarded a “Great Place to Work” award in 2022 and 2023

 

What will you be doing?

Work alongside client field counterpart(s) to follow up on account orders/reorders

Complete any general admin related responsibilities for field partners

Demonstrate effectiveness working independently and in team environments.

Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships.

Demonstrate clinical and technical skills.

Adhere to new therapeutic areas and channels of business and adapt to organizational change.

Verify and complete required data entry including details of customer orders

Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program.

Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

 

What do you need for this position?

1-2 years of work experience in a sales or service position. B2B and/or life science experience will be considered

Bachelor’s degree preferred

Strong business acumen, sense of urgency, collaboration, and customer service skills

Documented track record of positive, sustained sales/service results

Ability to manage territory plan and adapt quickly to changing environment and evolving business needs

Proficient using virtual technology (Veeva, Zoom) platforms to connect with customers

 

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

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