Pharmacy Technician (Remote), Remote Pharmacy Technician – Amazon Pharmacy ID-1764

As a Customer Service Associate, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a nonretail facing environment. An active, in-state pharmacy technician license is required to be considered.

 

Key job responsibilities

• Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned

• Make outbound calls including for a variety of purposes. Including situations deemed urgent by clinical pharmacist team

• Assist clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls

• Assist Customer Care Associates by providing guidance and feedback utilizing  consultative approach to continually develop staff knowledge

• Complete tickets to support Customer Care Team and Clinical RPh team

• Maintain advanced understanding of all Amazon Pharmacy’s policies and procedures as well as Amazon Pharmacy products and services

 

 

• Monitor and process all help desk assigned tasks daily

• Act as primary point of contact for escalated calls by Customer Care Associates, handle escalated calls and follow through until resolution has been met

• Manage reporting of customer complaints and provide resolution per set SLA’s, escalating as appropriate

• Investigate and report pharmacy errors

• Learn pharmacy laws and regulations nationwide

• Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution

• Maintain confidentiality of all customer information

• Work autonomously and proactively identify areas in need of improvement

• Constant collaboration with teammates

• Customer-centric and commitment to quality

• Work a flexible schedule – shifts will possibly start and end outside of normal business hours

• Perform other tasks assigned while working in a fast-paced environment

 

 

Other Jobs You May Be Interested In

BASIC QUALIFICATIONS

Other Jobs You May Be Interested In

• Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy

Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

 

 

PREFERRED QUALIFICATIONS

• National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member

• Strong organization skills and attention to detail

• Experience recognizing and identifying patient medications

• 6+ months of relevant experience working with computer and web based tools

• Experience working under pressure in a fast-paced work environment while consistently