Ecommerce Specialist ID-3483

Company Background

Ouji (Asia Pacific) Pte Ltd, proudly stands as a vital part of the WL Centralin Group, a multinational force in the fast-moving consumer goods (FMCG) industry, with a global footprint encompassing Europe, Southeast Asia, and Oceania, with a presence in countries such as China, Germany, Singapore, Malaysia, Taiwan, Indonesia, Thailand, Vietnam, Australia, Japan, Korea, and Dubai.

Our unwavering commitment revolves around providing consumers with an extensive array of premium-quality products that cover a broad spectrum of categories, including household care, personal care, and hygiene care. Within the market, our esteemed portfolio boasts a collection of highly regarded brands, including but not limited to Dynamo, Walch, Fab, arFUM, KA, Bleach, and fresh HY.

The E-Commerce Executive role mainly responsible to support e-commerce operations by managing thumbnail and banner uploads, maintaining, and updating product listings, and delivering exceptional customer service.

Key Responsibilities:

Account Management

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  • Prepare monthly campaign on the key platforms (ie. Bundle Deals, Discount Promotion, Livestream Flash Sales, Campaign Templates).
  • Manage and coordinate logistics operations with third-party warehouses to ensure seamless inventory management and order fulfilment for e-commerce activities.
  • Contribute to the development and execution of sales and marketing strategies aimed at achieving revenue targets through channel partnerships and marketplaces.
  • Foster relationships with e-commerce partners to understand category and brand performance, providing strategic insights to drive business objectives.
  • Ensure timely and professional responses to customer inquiries across all online platforms, maintaining a high standard of customer experience.
  • Collaborate on enhancing business processes, customer service practices, and implementing innovative techniques for continuous improvement.

Online Content Management

  • Execute live streams and develop compelling content to maximize e-commerce performance and strengthen customer engagement.
  • Ensure the accuracy and optimization of product images, as well as compelling product titles and descriptions for SKUs and campaigns.
  • Identify and execute content strategies to enhance product information and customer engagement.
  • Oversee end-to-end e-commerce performance metrics including sales, pricing, listing content optimization, visibility, traffic generation, order management, and after-sales service.
  • Provide support to senior management on various ad hoc projects and responsibilities.
  • Formulate and execute digital marketing demand-generation initiatives, including but not limited to on-site activity, social media, display, eDM, SEO, and SEM.

Marketing, Customer Service, Digital Marketing, Sem, e-commerce, Logistics, Sales, Seo

Ecommerce Specialist ID-3483