Customer Service Associate (Day Shift) ID-3469

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The Customer Service Officer provides Frontline and Backroom Technical and Customer service support to Apple Customers as part of Power Mac Center’s After Sales service.

Job Responsibilities:

  • The Frontline CSO is responsible to effectively man all daily over-the-counter activities.
  • Properly facilitate screening and receiving of customer product/s that require post-sales service.
  • Properly identify customer’s issue, document all pertinent data, provide possible solution, apply required initial troubleshooting steps, discuss repair process and competently explain issue resolution.
  • Properly facilitate releasing of repaired or pulled-out customer product/s.
  • Accurately provide feedback to over-the-counter technical inquiries from walk-in customers.
  • Properly handle/resolve customer complaints & concerns both pre- after-sale transactions.

Job Requirements:

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  • Candidate must possess at least a Bachelor’s/College Degree, of any IT/Computer related cours.
  • Fresh graduates are welcome to apply.
  • Experience in Customer Service or equivalent is an advantage.
  • Must be willing to be assigned in The Podium – Mandaluyong

Customer Service Associate (Day Shift) ID-3469

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