Workforce Administrator – Dialer ID-4378

Description

  • Location: Remote
  • Status: Independent Contractor
  • Equipment: Standard computer equipment with 1-2 monitors (for managing multiple campaigns)
  • The ideal candidate will manage our dialer system (TCN) and ensure campaigns start on time and run effectively.
  • Oversee our dialer system, which routes calls, auto dials, or predictive dials outbound numbers for agents.
  • Monitor multiple active campaigns, performance metrics, troubleshoot technical issues, and collaborate with collection managers.
  • TCN’s advanced features include predictive dialing, compliance tools, and automation capabilities, enhancing call center efficiency and effectiveness.
  • Responsibilities include campaign management, system administration, compliance and quality control, communication and coordination, reporting, and analysis.

Requirements

Other Jobs You May Be Interested In

  • At least two years in a call center environment with hands on experience using a cloud-based dialer system, TCN preferred.
  • Previous experience with dialer operations in a financial services lending environment is not required but gives applicants a strong advantage.
  • Solid understanding of call center compliance, including FDCPA, TCPA, and other relevant state and federal regulations.

Workforce Administrator – Dialer ID-4378