Investigation Associate (6 months Contract), SEPO Investigation Associate ID-3956

Amazon Philippines is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Seller Experience Protection Operations Team in Manila. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, trust and safety field, and success in a customer-focused workplace.

The Investigations Associate position relies on excellent judgment to plan and accomplish goals and will work under limited manager supervision. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Investigations Associate will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third party vendors to accomplish goals. They may also be required to contact customers by phone.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – PHL

Basic Qualifications

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Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
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