Assistant Manager Trades Services ID-3318

Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager Trades Services.

The purpose of the role is to provide advice and guidance to processing or checker teams whose activities may include account servicing, client onboarding, payments, sanctions screening, internal business services, internal transactions and credit services. They will possess expertise in a particular field, and will be regarded as Subject Matter Experts.

The job category will carry out some of the following tasks:

  • Assist to ensure that processor and checker teams are equipped with information resources, process information and guidance in order to fulfil their tasks
  • Provide guidance on matters on governance, risk and internal control and act as an intermediary between the unit and governance, risk and internal control departments
  • Assist in the management of relationships with internal and where applicable, any external stakeholders.
  • Provide support to remedial actions to improve processes
  • The jobholder is responsible for delivering professional and high-quality service to address the needs of key GTRF clients They are expected to operate within service level parameters, ensuring operational excellence, collaborative partnership with key stakeholders and proper execution of risk policies and regulations. They should exercise a high degree of standards and ensure ownership and accuracy.
  • The jobholder is to provide a full range of services as required by GTRF clients, including administration, operations, and processing support. This also includes support to internal and external customers.

In this role you will:

  • Assist to ensure that processor and checker teams are equipped with information resources, process information and guidance in order to fulfil their tasks
  • Provide guidance on matters on governance, risk and internal control and act as an intermediary between the unit and governance, risk and internal control departments
  • Maintains and improves superior service delivery by ensuring work is processed within SLA
  • Demonstrates a comprehensive and detailed knowledge of the external regulatory framework and how it applies to their own business segment
  • Coordinates with the GSC teams to ensure that transactions are processed seamlessly
  • Ensure that all mandatory trainings are accomplished in a timely manner
  • Ensures that work is processed within service guidelines and regulations to minimize operational risk and customer complaints
  • Ensures proper allocation of tasks on a daily basis to maximise productivity, considering absenteeism and ensuring knowledge gaps are filled with team and with self

To be successful in this role, you should meet the following requirements:

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  • Excellent knowledge and experience in trade products, operations, trade cycle and customer service
  • Good understanding of customer groups and supporting business initiatives
  • Good understanding of operational risk related to the underlying Trade Transactions
  • Good understanding and able to apply relevant ICC Rules – e.g. UCP 600, ISP 98, URDG 758, URC 522
  • Certificate for Documentary Credit Specialists [CDCS] / Certificate for Specialists in Demand Guarantees [CSDG] holder is an advantage
  • Strong interpersonal, influencing and communication skills
  • Self-motivated with initiatives to take on new and additional responsibilities
  • A Bachelor degree

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

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Assistant Manager Trades Services ID-3318