{"id":151,"date":"2024-08-03T11:38:16","date_gmt":"2024-08-03T11:38:16","guid":{"rendered":"https:\/\/carkendra.com\/phemployment\/?p=151"},"modified":"2024-08-03T11:38:16","modified_gmt":"2024-08-03T11:38:16","slug":"remote-call-center-specialist-consumer-relations","status":"publish","type":"post","link":"https:\/\/carkendra.com\/phemployment\/remote-call-center-specialist-consumer-relations\/","title":{"rendered":"Remote Call Center Specialist: Consumer Relations"},"content":{"rendered":"
Remote Call Center Specialist: Consumer Relations<\/strong><\/h5>\n

Job Details:-<\/strong><\/p>\n

Hiring Organization<\/strong>:- Walgreens<\/p>\n

Employment Type:-<\/strong>\u00a0Full Time<\/p>\n

Work Hours:<\/strong>\u2013 8 Hours<\/p>\n

Locations<\/strong>:- USA<\/p>\n

Jobs Description:<\/strong><\/p>\n

In this Remote Contact Center Specialist role, you will support our Consumer Relations line of business, where you will be the voice of the customer by taking a variety of phone calls and handling complaints and upset customers.<\/p>\n

You would be interacting with these customers primarily via phone, and the customer inquiries range from customer concerns, issues, compliments, and general inquiries where you will listen, document, ask questions, mediate, diffuse and seek to resolve the customer\u0092s inquiry with empathy and care. The most common customer inquiries include updating account information, coupons and transaction information, feedback regarding customer service in our stores and pharmacies, prescription concerns, refunds\/my Walgreens rewards, product feedback, covid testing, scheduling, and vaccination inquiries, and bodily injury and personal property loss calls.<\/p>\n

Job Responsibilities<\/strong><\/p>\n

\u0095 Resolves routine, general questions and problems submitted by customers, physician offices, patients and third-party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.<\/p>\n

\u0095 Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken.<\/p>\n

\u0095 Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.<\/p>\n

\u0095 Contacts customers, physician\u2019s office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.<\/p>\n

\u0095 Handles inquiries for one or more lines of business.
\nAn Equal Opportunity Employer, including disability\/veterans<\/p>\n

 <\/p>\n

About Walgreens Boots Alliance<\/strong><\/p>\n

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers\u0092 and patients\u0092 needs through its convenient retail locations, digital platforms and health and beauty products.<\/p>\n

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.<\/p>\n

WBA\u0092s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.<\/p>\n

WBA is included in FORTUNE\u0092s 2021 list of the World\u0092s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.
\nMore company information is available at www.walgreensbootsalliance.com.<\/p>\n

Basic Qualifications<\/strong><\/p>\n

\u0095 High School Diploma or GED.
\n\u0095 Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
\n\u0095 Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and\/or access information on-line).<\/p>\n

\u0095 Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back\/forward\/stop buttons, and filling out forms online.
\n\u0095 Communicate effectively in writing and verbally.
\n\u0095 The following locations are not eligible for this opportunity: California, DC, Hawaii, and Puerto Rico<\/p>\n

\u0095 This is a work-at-home position. To be eligible for this role you will be required to have a high-speed internet connection (DSL and Satellite not supported) at the time of your application. These utilities will not be reimbursed by Walgreens<\/p>\n

Preferred Qualifications<\/strong><\/p>\n

\u0095 At least 1 year of customer service experience in centralized services or call center environment.
\n\u0095 Experience in Retail or healthcare.
\n\u0095 Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
\n\u0095 Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
\n\u0095 Fluency in Spanish and English.<\/p>\n

Apply Now<\/strong><\/a><\/h5>\n","protected":false},"excerpt":{"rendered":"

Remote Call Center Specialist: Consumer Relations Job Details:- Hiring Organization:- Walgreens Employment Type:-\u00a0Full Time Work Hours:\u2013 8 Hours Locations:- USA Jobs Description: In this Remote Contact Center Specialist role, you will support our Consumer Relations line of business, where you will be the voice of the customer by taking a variety of phone calls and … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[132],"tags":[],"class_list":["post-151","post","type-post","status-publish","format-standard","hentry","category-walgreens"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/posts\/151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/comments?post=151"}],"version-history":[{"count":1,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/posts\/151\/revisions"}],"predecessor-version":[{"id":152,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/posts\/151\/revisions\/152"}],"wp:attachment":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/media?parent=151"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/categories?post=151"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/tags?post=151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}