Teleperformance is a strategic partner to the world\u2019s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.<\/p>\n
Benefits of working with TP include:<\/p>\n
\u2022 Paid Training\u2022 Competitive Wages\u2022 Full Benefits (Medical, Dental, Vision, 401k and more)\u2022 Paid Time Off\u2022 Employee wellness and engagement programsYour ImpactOur customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.ResponsibilitiesYour ResponsibilitiesProvide customer support to customers via telephone and\/or Internet, e.g., instant message, email.<\/p>\n
Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing\/payment. For product or service-related issues, will move the customer to appropriate Product Support Specialist.<\/p>\n
\u2022 Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.\u2022 Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries.\u2022 Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.\u2022 When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.\u2022 Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.\u2022 Updates customer information and ensures accurate entry of contact information.\u2022 Meets standards of job, such as quality standards, adherence to schedule and average handle time.\u2022 May provide guidance and\/or mentoring to less experienced associates.\u2022 Other related duties assigned as needed.<\/p>\n
Qualifications<\/p>\n
What We\u2019re Looking for<\/p>\n
\u2022 High School Diploma or equivalent\u2022 18 years of age or older\u2022 Excellent customer service skills that build high levels of customer satisfaction\u2022 Typing 25 WPM\u2022 Proficient in PC operation and navigation\u2022 Demonstrates effective people skills and sensitivities when dealing with others\u2022 Ability to work both independently and in a team environment\u2022 Have excellent communications skills, both oral and written\u2022 Ability to work in a constantly changing and fast paced environment\u2022 Ability to stay composed and objective\u2022 Strong listening skills\u2022 Ability to work remotely in a virtual team environment<\/p>\n
Being One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That\u2019s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.<\/p>\n
Apply For This Job Now<\/p>\n
Teleperformance Customer Experience Specialist \u2013 Work from Home \u2013 indeed jobs In Nigeria<\/p>\n