Job Description<\/p>\n
Teleperformance is a leading global provider of customer experience management solutions. With a strong presence in over 80 countries, we deliver exceptional services to clients across various industries. We are committed to creating a positive work environment and providing excellent growth opportunities for our employees.<\/p>\n
Position Overview<\/p>\n
We are currently seeking a motivated Resolution Expert to join our team. As a Resolution Expert, you will play a critical role in resolving customer issues and ensuring customer satisfaction. This is a full-time position with rotational shifts and offs.<\/p>\n
Responsibilities
\nAddress customer queries and concerns promptly and professionally.
\nProvide effective resolutions to customer issues, ensuring high customer satisfaction.
\nHandle a high volume of customer interactions via phone, email, and chat.
\nCollaborate with internal teams to escalate and resolve complex customer cases.
\nMaintain accurate and detailed records of customer interactions and solutions provided.
\nEnsure adherence to company policies and procedures while delivering exceptional service.
\nStay updated on product knowledge and industry trends to provide accurate information to customers.
\nAssist in training new team members and sharing best practices.
\nRequirements and Qualifications
\nHigh school diploma or equivalent. Undergraduates and graduates are welcome to apply.
\nStrong verbal and written communication skills in English.
\nExcellent problem-solving and decision-making abilities.
\nAbility to work effectively in a fast-paced and dynamic environment.
\nProficient computer skills and familiarity with customer service software.
\nSelf-motivated with a strong customer-centric mindset.
\nAvailability to work 6 days a week, including rotational shifts and offs.
\nFreshers are encouraged to apply.
\nMust have a stable internet connection with the following system configuration:
\nProcessor: Intel Core i5 or equivalent.
\nRAM: 8GB.
\nInternet Speed: Minimum 25Mbps download and 25Mbps upload.
\nUSB Headset.
\nWebcam.
\nBattery Backup (optional for laptop users but mandatory for desktop users).
\nHow to Apply
\nInterested candidates can submit their CV to 9713077857 or email it to [company email address].<\/p>\n
Company Benefits
\nCompetitive salary based on experience and qualifications.
\nFull-time employment with permanent status.
\nOpportunities for growth and career development.
\nPositive work environment with a diverse and inclusive culture.
\nComprehensive training and ongoing support.
\nAccess to employee benefits and perks.
\nAbout the Company
\nTeleperformance is a leading BPO\/Call Centre company specializing in customer experience management. Our Customer Success, Service & Operations department is dedicated to providing exceptional support and ensuring customer satisfaction. Join our team and become a part of our success story!<\/p>\n
Note: Only shortlisted candidates will be contacted for further assessment.<\/p>\n