Description<\/p>\n
The External Support Engineer is responsible for helping and supporting external content creation teams that use the tools provided by the internal development team. They are the bridge between the content teams and the tools engineering team. They are the first point of contact when content teams run into issues with tools; and filter issues and feedback to the tools team.<\/p>\n
Essential Functions\/Responsibilities\u2022 Provide technical support to content\/external teams in regards to use of content tools\u2022 Create reference materials and provide training to get external teams up to speed with the toolset\u2022 Solve and debug possible issues with tools and workflows to quickly resolve issues for users\u2022 Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA\u2022 Advocate for tools, workflow improvements, and suggestions from external teams\u2022 Partner with other engineers to develop tools and processes that improve efficiency and quality\u2022 Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion\u2022 Exemplify reliability, accountability, and professionalism in all work-related interactions<\/p>\n
Skills and Abilities\u2022 Ability to read and understand C# code\u2022 Good written and verbal communication, including working with external partners\u2022 Positive attitude and ability to receive and provide objective and constructive feedback\u2022 Excellent organization skills\u2022 Self motivating; able to prioritize and manage numerous requests simultaneously<\/p>\n
Education and Experience\u2022 Computer Science or related degree, or equivalent work experience\u2022 Experience supporting a live service or tool environment\u2022 Unity 3D game and tool development experience\u2022 Experience with Jira, Confluence, or other defect tracking software\u2022 iOS and Android mobile development experience\u2022 5 years\u2019 experience in delivering production-level code in a professional environment<\/p>\n
Position Type\/Expected Hours of WorkOur core hours are 10:00am to 6:00pm cst, which means you should be available for meetings etc. during this time.Other Duties<\/p>\n
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.<\/p>\n
Salary range description<\/p>\n
At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.<\/p>\n
The overall market range for roles in this area of Netflix is typically $150,000 \u2013 325,000<\/p>\n
Apply For This Job Now<\/p>\n
[Entry Level\/No Experience] Netflix Data Entry Remote Jobs \u2013 indeed jobs In Nigeria<\/p>\n