{"id":13968,"date":"2024-12-13T11:46:09","date_gmt":"2024-12-13T11:46:09","guid":{"rendered":"https:\/\/carkendra.com\/phemployment\/?page_id=13968"},"modified":"2024-12-13T11:46:09","modified_gmt":"2024-12-13T11:46:09","slug":"hardware-support-email-chat-and-phone-id-4218","status":"publish","type":"page","link":"https:\/\/carkendra.com\/phemployment\/hardware-support-email-chat-and-phone-id-4218\/","title":{"rendered":"Hardware Support (Email, Chat and Phone) ID-4218"},"content":{"rendered":"<p>We\u2019re obsessed with growth. From enabling companies to flourish, to helping careers bloom.<\/p>\n<p>SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.<\/p>\n<p>SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.<\/p>\n<p>As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.<\/p>\n<p>The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.<\/p>\n<p><strong>What does a day in the life as a Hardware Support look like?<\/strong><\/p>\n<ul>\n<li>Provide basic technical support to customers who are experiencing technical issues with their products or services<\/li>\n<li>Identify and troubleshoot technical problems, and provides timely and effective solutions to customers<\/li>\n<li>Communicate technical solutions to non-technical customers in a clear and concise manner<\/li>\n<li>Ensure accurate ticket triaging<\/li>\n<li>Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed<\/li>\n<li>Escalate complex issues to higher-level team members as necessary<\/li>\n<li>Document customer interactions and technical issues in a customer relationship management (CRM) system<\/li>\n<li>Provide excellent customer service to ensure customer satisfaction and loyalty<\/li>\n<li>Adhere to company policies and procedures<\/li>\n<li>Meet or exceed performance targets for related KPIs<\/li>\n<li>Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules<\/li>\n<li>Collaborate with other departments as needed to resolve customer issues<\/li>\n<li>Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times<\/li>\n<li>Perform other duties as assigned<\/li>\n<\/ul>\n<p><strong>What are the required qualifications for a Hardware Support?<\/strong><\/p>\n<ul>\n<li>Experience as Helpdesk Support\u00a0for hardware like printer, PC, laptop, Wi-Fi modem, etc.<\/li>\n<li>Email, Voice, Chat Support experience<\/li>\n<li>Any Ticketing Tool experience &#8211; ConnectWise is preferred<\/li>\n<li>Good communication skills, both verbal and written<\/li>\n<\/ul>\n<h3 style=\"text-align: center;\"><strong>Hardware Support (Email, Chat and Phone) ID-4218<\/strong><\/h3>\n<p><a href=\"https:\/\/joblagii.com\/job-application\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-30230 aligncenter\" src=\"https:\/\/blog.sarkarivaccancy.com\/wp-content\/uploads\/2024\/11\/Apply-Now-1-1-300x113.jpg\" alt=\"\" width=\"300\" height=\"113\" \/><\/a><\/p>\n<p><script type=\"application\/ld+json\">[{\"@context\":\"http:\/\/schema.org\",\"@type\":\"JobPosting\",\"datePosted\":\"2024-09-13T14:45:42Z\",\"description\":\"We\u2019re obsessed with growth. From enabling companies to flourish, to helping careers bloom. \\n \\nSupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. \\n \\nSupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. \\n \\nAs a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.\\n\\nThe Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.\\nWhat does a day in the life as a Hardware Support look like?\\n\\n\u2022 Provide basic technical support to customers who are experiencing technical issues with their products or services\\n\u2022 Identify and troubleshoot technical problems, and provides timely and effective solutions to customers\\n\u2022 Communicate technical solutions to non-technical customers in a clear and concise manner\\n\u2022 Ensure accurate ticket triaging\\n\u2022 Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed\\n\u2022 Escalate complex issues to higher-level team members as necessary\\n\u2022 Document customer interactions and technical issues in a customer relationship management (CRM) system\\n\u2022 Provide excellent customer service to ensure customer satisfaction and loyalty\\n\u2022 Adhere to company policies and procedures\\n\u2022 Meet or exceed performance targets for related KPIs\\n\u2022 Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules\\n\u2022 Collaborate with other departments as needed to resolve customer issues\\n\u2022 Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times\\n\u2022 Perform other duties as assigned\\n\\nWhat are the required qualifications for a Hardware Support?\\n\\n\u2022 Experience as Helpdesk Support for hardware like printer, PC, laptop, Wi-Fi modem, etc.\\n\u2022 Email, Voice, Chat Support experience\\n\u2022 Any Ticketing Tool experience - ConnectWise is preferred\\n\u2022 Good communication skills, both verbal and written\\n\\n\\n\\n\\n\\nNinja Perks and Benefits\\n*Full time employees\\n\u25cf     Competitive compensation\\n\u25cf     Adherence to government-mandated benefits\\n\u25cf     Retirement Savings Program with Company Matching\\n\u25cf     Life Insurance\\n\u25cf     HMO on day 1\\n\u25cf     Paid time off, birthday leave\\n\u25cf     Bonus and incentive plans\\n\u25cf     Opportunities for skills training and personal and professional development\\n\u25cf    Employee Referral Program \\n\u25cf     Beautiful office space (for onsite employees)\\n\u25cf     Free lunch provided daily (for onsite employees)\\n \\nExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?\\n \\nDisclaimer:\\nThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.\\n \\nSupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.\",\"employmentType\":\"FULL_TIME\",\"industry\":\"Startups\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"Philippines\",\"addressRegion\":\"NCR\",\"addressLocality\":\"Manila\"}},\"occupationalCategory\":\"15-1132.00 Software Developers, Application\",\"title\":\"Hardware Support (Email, Chat and Phone)\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"SupportNinja\",\"sameAs\":\"https:\/\/www.supportninja.com\/\",\"logo\":\"https:\/\/startup.jobs\/logos\/16720\"},\"jobLocationType\":\"TELECOMMUTE\"},{\"@context\":\"http:\/\/schema.org\",\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"name\":\"Startups\",\"item\":\"https:\/\/startup.jobs\/startups\",\"position\":1},{\"@type\":\"ListItem\",\"name\":\"SupportNinja\",\"item\":\"https:\/\/startup.jobs\/company\/supportninja\",\"position\":2}]},{\"@context\":\"http:\/\/schema.org\",\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"name\":\"Roles\",\"item\":\"https:\/\/startup.jobs\/roles\",\"position\":1},{\"@type\":\"ListItem\",\"name\":\"Operations\",\"item\":\"https:\/\/startup.jobs\/roles\/operations\",\"position\":2},{\"@type\":\"ListItem\",\"name\":\"Customer Service\",\"item\":\"https:\/\/startup.jobs\/roles\/customer-service\",\"position\":3}]}]<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and &#8230; <a title=\"Hardware Support (Email, Chat and Phone) ID-4218\" class=\"read-more\" href=\"https:\/\/carkendra.com\/phemployment\/hardware-support-email-chat-and-phone-id-4218\/\" aria-label=\"Read more about Hardware Support (Email, Chat and Phone) ID-4218\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13968","page","type-page","status-publish"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/13968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/comments?post=13968"}],"version-history":[{"count":3,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/13968\/revisions"}],"predecessor-version":[{"id":13972,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/13968\/revisions\/13972"}],"wp:attachment":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/media?parent=13968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}