{"id":13946,"date":"2024-12-13T11:24:36","date_gmt":"2024-12-13T11:24:36","guid":{"rendered":"https:\/\/carkendra.com\/phemployment\/?page_id=13946"},"modified":"2024-12-13T11:24:36","modified_gmt":"2024-12-13T11:24:36","slug":"%f0%9f%92%bb-%f0%9f%a4%93-technical-customer-service-other-open-positions-id-4212","status":"publish","type":"page","link":"https:\/\/carkendra.com\/phemployment\/%f0%9f%92%bb-%f0%9f%a4%93-technical-customer-service-other-open-positions-id-4212\/","title":{"rendered":"\ud83d\udcbb \ud83e\udd13 Technical Customer Service ++ Other Open Positions ID-4212"},"content":{"rendered":"<p><strong>The Big Picture<\/strong><\/p>\n<p>Our mission at\u00a0Geonode.com\u00a0is to make data accessible for all companies to compete on a global level.<\/p>\n<p>We\u2019re a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at\u00a0Geonode.com, we\u2019re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.<\/p>\n<p>After heavily investing in developing our service and brand, we\u2019re looking for a start performer who shares our vision and wants to take ownership of customer support.<\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Strategize customer service efforts<\/li>\n<li>Chat and Email support<\/li>\n<li>Ongoing creation and updating of support articles<\/li>\n<li>Manage billing, refund, and cancellations on payment platforms<\/li>\n<li>Reviewing customer feedback<\/li>\n<li>Tracking key metrics on sales, refunds, and cancellations<\/li>\n<li>Learn from user tests videos to understand how clients perceive the product<\/li>\n<li>Proactive team management via ClickUp, Slack, and other tools<\/li>\n<li>Eventually, help build a team of CS superstars<\/li>\n<li>Identify and solve solutions<\/li>\n<li>Helping customers use proxies effectively<\/li>\n<li>Chat and Email support<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>Basic to Mid backend programming skills<\/li>\n<li>IT-related background<\/li>\n<li>High-level written and verbal English communication skills<\/li>\n<li>Attention to detail<\/li>\n<li>Self-motivated<\/li>\n<li>Problem solver, not a problem creator<\/li>\n<li>Deep understanding of the internet and technology<\/li>\n<li>Ability to work independently<\/li>\n<li>Innovative and creative<\/li>\n<li>Slack, Google Mail, Google Sheets, etc.<\/li>\n<li>Ability to learn tools like Zendesk, Intercom, etc.<\/li>\n<li>Have a mic and webcam for meetings<\/li>\n<li>Isn\u2019t scared of a process document<\/li>\n<li>Can work at 10:00 PM \u2013 06:00 AM UTC<\/li>\n<\/ul>\n<p><strong>What You Can Expect From Us<\/strong><\/p>\n<ul>\n<li>Ongoing training and coaching<\/li>\n<li>Opportunities for promotions when you\u2019re a star performer<\/li>\n<li>Flexible holiday schedule<\/li>\n<\/ul>\n<h3 style=\"text-align: center;\"><strong>\ud83d\udcbb \ud83e\udd13 Technical Customer Service ++ Other Open Positions ID-4212<\/strong><\/h3>\n<p><a href=\"https:\/\/joblagii.com\/job-application\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-30230 aligncenter\" src=\"https:\/\/blog.sarkarivaccancy.com\/wp-content\/uploads\/2024\/11\/Apply-Now-1-1-300x113.jpg\" alt=\"\" width=\"300\" height=\"113\" \/><\/a><\/p>\n<p><script type=\"application\/ld+json\">{\"@context\":\"http:\\\/\\\/schema.org\\\/\",\"@type\":\"JobPosting\",\"datePosted\":\"2024-12-11T22:31:30+00:00\",\"url\":\"https:\\\/\\\/up2staff.com\\\/technical-customer-service-at-geonode\",\"validThrough\":\"2025-02-09T22:39:29+00:00\",\"title\":\"\\ud83d\\udcbb \\ud83e\\udd13 Technical Customer Service ++ Other Open Positions\",\"description\":\"&lt;p&gt;&lt;strong&gt;&lt;strong&gt;The Big Picture&lt;\\\/strong&gt;&lt;\\\/strong&gt;&lt;\\\/p&gt;\\n&lt;div&gt;Our mission at &lt;a href=\\\"https:\\\/\\\/geonode.com\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\" data-safetoignore=\\\"1\\\"&gt;Geonode.com&lt;\\\/a&gt; is to make data accessible for all companies to compete on a global level.&lt;\\\/div&gt;\\n&lt;div&gt;We\\u2019re a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at &lt;a href=\\\"https:\\\/\\\/geonode.com\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\" data-safetoignore=\\\"1\\\"&gt;Geonode.com&lt;\\\/a&gt;, we\\u2019re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.&lt;\\\/div&gt;\\n&lt;div&gt;After heavily investing in developing our service and brand, we\\u2019re looking for a start performer who shares our vision and wants to take ownership of customer support.&lt;\\\/div&gt;\\n&lt;p&gt;&lt;strong&gt;&lt;strong&gt;Responsibilities&lt;\\\/strong&gt;&lt;\\\/strong&gt;&lt;\\\/p&gt;\\n&lt;ul&gt;\\n&lt;li&gt;Strategize customer service efforts&lt;\\\/li&gt;\\n&lt;li&gt;Chat and Email support&lt;\\\/li&gt;\\n&lt;li&gt;Ongoing creation and updating of support articles&lt;\\\/li&gt;\\n&lt;li&gt;Manage billing, refund, and cancellations on payment platforms&lt;\\\/li&gt;\\n&lt;li&gt;Reviewing customer feedback&lt;\\\/li&gt;\\n&lt;li&gt;Tracking key metrics on sales, refunds, and cancellations&lt;\\\/li&gt;\\n&lt;li&gt;Learn from user tests videos to understand how clients perceive the product&lt;\\\/li&gt;\\n&lt;li&gt;Proactive team management via ClickUp, Slack, and other tools&lt;\\\/li&gt;\\n&lt;li&gt;Eventually, help build a team of CS superstars&lt;\\\/li&gt;\\n&lt;li&gt;Identify and solve solutions&lt;\\\/li&gt;\\n&lt;li&gt;Helping customers use proxies effectively&lt;\\\/li&gt;\\n&lt;li&gt;Chat and Email support&lt;\\\/li&gt;\\n&lt;\\\/ul&gt;\\n&lt;div&gt;&lt;\\\/div&gt;\\n&lt;p&gt;&lt;strong&gt;&lt;strong&gt;Requirements&lt;\\\/strong&gt;&lt;\\\/strong&gt;&lt;\\\/p&gt;\\n&lt;ul&gt;\\n&lt;li&gt;Basic to Mid backend programming skills&lt;\\\/li&gt;\\n&lt;li&gt;IT-related background&lt;\\\/li&gt;\\n&lt;li&gt;High-level written and verbal English communication skills&lt;\\\/li&gt;\\n&lt;li&gt;Attention to detail&lt;\\\/li&gt;\\n&lt;li&gt;Self-motivated&lt;\\\/li&gt;\\n&lt;li&gt;Problem solver, not a problem creator&lt;\\\/li&gt;\\n&lt;li&gt;Deep understanding of the internet and technology&lt;\\\/li&gt;\\n&lt;li&gt;Ability to work independently&lt;\\\/li&gt;\\n&lt;li&gt;Innovative and creative&lt;\\\/li&gt;\\n&lt;li&gt;Slack, Google Mail, Google Sheets, etc.&lt;\\\/li&gt;\\n&lt;li&gt;Ability to learn tools like Zendesk, Intercom, etc.&lt;\\\/li&gt;\\n&lt;li&gt;Have a mic and webcam for meetings&lt;\\\/li&gt;\\n&lt;li&gt;Isn\\u2019t scared of a process document&lt;\\\/li&gt;\\n&lt;li&gt;Can work at &lt;strong&gt;10:00 PM &amp;#8211; 06:00 AM UTC&lt;\\\/strong&gt;&lt;\\\/li&gt;\\n&lt;\\\/ul&gt;\\n&lt;div&gt;&lt;\\\/div&gt;\\n&lt;p&gt;&lt;strong&gt;&lt;strong&gt;What You Can Expect From Us&lt;\\\/strong&gt;&lt;\\\/strong&gt;&lt;\\\/p&gt;\\n&lt;ul&gt;\\n&lt;li&gt;Ongoing training and coaching&lt;\\\/li&gt;\\n&lt;li&gt;Opportunities for promotions when you\\u2019re a star performer&lt;\\\/li&gt;\\n&lt;li&gt;Flexible holiday schedule&lt;\\\/li&gt;\\n&lt;\\\/ul&gt;\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Geonode.com\",\"sameAs\":\"https:\\\/\\\/geonode.com\",\"url\":\"https:\\\/\\\/geonode.com\",\"logo\":\"https:\\\/\\\/e2i3z8w8.delivery.rocketcdn.me\\\/wp-includes\\\/images\\\/geonode-com--logo.gif\"},\"image\":\"https:\\\/\\\/e2i3z8w8.delivery.rocketcdn.me\\\/wp-includes\\\/images\\\/geonode-com--logo.gif\",\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Geonode.com\",\"value\":\"https:\\\/\\\/up2staff.com\\\/technical-customer-service-at-geonode\"},\"jobLocationType\":\"TELECOMMUTE\",\"directApply\":false,\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"unitText\":\"YEAR\",\"minValue\":0,\"maxValue\":0}},\"applicantLocationRequirements\":[{\"@type\":\"Country\",\"name\":\"AF\"},{\"@type\":\"Country\",\"name\":\"AX\"},{\"@type\":\"Country\",\"name\":\"AL\"},{\"@type\":\"Country\",\"name\":\"DZ\"},{\"@type\":\"Country\",\"name\":\"AS\"},{\"@type\":\"Country\",\"name\":\"AD\"},{\"@type\":\"Country\",\"name\":\"AO\"},{\"@type\":\"Country\",\"name\":\"AI\"},{\"@type\":\"Country\",\"name\":\"AQ\"},{\"@type\":\"Country\",\"name\":\"AG\"},{\"@type\":\"Country\",\"name\":\"AR\"},{\"@type\":\"Country\",\"name\":\"AM\"},{\"@type\":\"Country\",\"name\":\"AW\"},{\"@type\":\"Country\",\"name\":\"AU\"},{\"@type\":\"Country\",\"name\":\"AT\"},{\"@type\":\"Country\",\"name\":\"AZ\"},{\"@type\":\"Country\",\"name\":\"BS\"},{\"@type\":\"Country\",\"name\":\"BH\"},{\"@type\":\"Country\",\"name\":\"BD\"},{\"@type\":\"Country\",\"name\":\"BB\"},{\"@type\":\"Country\",\"name\":\"BY\"},{\"@type\":\"Country\",\"name\":\"BE\"},{\"@type\":\"Country\",\"name\":\"BZ\"},{\"@type\":\"Country\",\"name\":\"BJ\"},{\"@type\":\"Country\",\"name\":\"BM\"},{\"@type\":\"Country\",\"name\":\"BT\"},{\"@type\":\"Country\",\"name\":\"BO\"},{\"@type\":\"Country\",\"name\":\"BQ\"},{\"@type\":\"Country\",\"name\":\"BA\"},{\"@type\":\"Country\",\"name\":\"BW\"},{\"@type\":\"Country\",\"name\":\"BV\"},{\"@type\":\"Country\",\"name\":\"BR\"},{\"@type\":\"Country\",\"name\":\"IO\"},{\"@type\":\"Country\",\"name\":\"BN\"},{\"@type\":\"Country\",\"name\":\"BG\"},{\"@type\":\"Country\",\"name\":\"BF\"},{\"@type\":\"Country\",\"name\":\"BI\"},{\"@type\":\"Country\",\"name\":\"KH\"},{\"@type\":\"Country\",\"name\":\"CM\"},{\"@type\":\"Country\",\"name\":\"CA\"},{\"@type\":\"Country\",\"name\":\"CV\"},{\"@type\":\"Country\",\"name\":\"KY\"},{\"@type\":\"Country\",\"name\":\"CF\"},{\"@type\":\"Country\",\"name\":\"TD\"},{\"@type\":\"Country\",\"name\":\"CL\"},{\"@type\":\"Country\",\"name\":\"CN\"},{\"@type\":\"Country\",\"name\":\"CX\"},{\"@type\":\"Country\",\"name\":\"CC\"},{\"@type\":\"Country\",\"name\":\"CO\"},{\"@type\":\"Country\",\"name\":\"KM\"},{\"@type\":\"Country\",\"name\":\"CG\"},{\"@type\":\"Country\",\"name\":\"CD\"},{\"@type\":\"Country\",\"name\":\"CK\"},{\"@type\":\"Country\",\"name\":\"CR\"},{\"@type\":\"Country\",\"name\":\"CI\"},{\"@type\":\"Country\",\"name\":\"HR\"},{\"@type\":\"Country\",\"name\":\"CU\"},{\"@type\":\"Country\",\"name\":\"CW\"},{\"@type\":\"Country\",\"name\":\"CY\"},{\"@type\":\"Country\",\"name\":\"CZ\"},{\"@type\":\"Country\",\"name\":\"DK\"},{\"@type\":\"Country\",\"name\":\"DJ\"},{\"@type\":\"Country\",\"name\":\"DM\"},{\"@type\":\"Country\",\"name\":\"DO\"},{\"@type\":\"Country\",\"name\":\"EC\"},{\"@type\":\"Country\",\"name\":\"EG\"},{\"@type\":\"Country\",\"name\":\"SV\"},{\"@type\":\"Country\",\"name\":\"GQ\"},{\"@type\":\"Country\",\"name\":\"ER\"},{\"@type\":\"Country\",\"name\":\"EE\"},{\"@type\":\"Country\",\"name\":\"ET\"},{\"@type\":\"Country\",\"name\":\"FK\"},{\"@type\":\"Country\",\"name\":\"FO\"},{\"@type\":\"Country\",\"name\":\"FJ\"},{\"@type\":\"Country\",\"name\":\"FI\"},{\"@type\":\"Country\",\"name\":\"FR\"},{\"@type\":\"Country\",\"name\":\"GF\"},{\"@type\":\"Country\",\"name\":\"PF\"},{\"@type\":\"Country\",\"name\":\"TF\"},{\"@type\":\"Country\",\"name\":\"GA\"},{\"@type\":\"Country\",\"name\":\"GM\"},{\"@type\":\"Country\",\"name\":\"GE\"},{\"@type\":\"Country\",\"name\":\"DE\"},{\"@type\":\"Country\",\"name\":\"GH\"},{\"@type\":\"Country\",\"name\":\"GI\"},{\"@type\":\"Country\",\"name\":\"GR\"},{\"@type\":\"Country\",\"name\":\"GL\"},{\"@type\":\"Country\",\"name\":\"GD\"},{\"@type\":\"Country\",\"name\":\"GP\"},{\"@type\":\"Country\",\"name\":\"GU\"},{\"@type\":\"Country\",\"name\":\"GT\"},{\"@type\":\"Country\",\"name\":\"GG\"},{\"@type\":\"Country\",\"name\":\"GN\"},{\"@type\":\"Country\",\"name\":\"GW\"},{\"@type\":\"Country\",\"name\":\"GY\"},{\"@type\":\"Country\",\"name\":\"HT\"},{\"@type\":\"Country\",\"name\":\"HM\"},{\"@type\":\"Country\",\"name\":\"VA\"},{\"@type\":\"Country\",\"name\":\"HN\"},{\"@type\":\"Country\",\"name\":\"HK\"},{\"@type\":\"Country\",\"name\":\"HU\"},{\"@type\":\"Country\",\"name\":\"IS\"},{\"@type\":\"Country\",\"name\":\"IN\"},{\"@type\":\"Country\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Big Picture Our mission at\u00a0Geonode.com\u00a0is to make data accessible for all companies to compete on a global level. We\u2019re a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at\u00a0Geonode.com, we\u2019re taking steps to become the leading proxy service out there. Our market is &#8230; <a title=\"\ud83d\udcbb \ud83e\udd13 Technical Customer Service ++ Other Open Positions ID-4212\" class=\"read-more\" href=\"https:\/\/carkendra.com\/phemployment\/%f0%9f%92%bb-%f0%9f%a4%93-technical-customer-service-other-open-positions-id-4212\/\" aria-label=\"Read more about \ud83d\udcbb \ud83e\udd13 Technical Customer Service ++ Other Open Positions ID-4212\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13946","page","type-page","status-publish"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/13946","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/comments?post=13946"}],"version-history":[{"count":2,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/13946\/revisions"}],"predecessor-version":[{"id":13948,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/13946\/revisions\/13948"}],"wp:attachment":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/media?parent=13946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}