{"id":12555,"date":"2024-12-10T07:41:13","date_gmt":"2024-12-10T07:41:13","guid":{"rendered":"https:\/\/carkendra.com\/phemployment\/?page_id=12555"},"modified":"2024-12-10T07:41:13","modified_gmt":"2024-12-10T07:41:13","slug":"continuous-improvement-manager-qa-id-3587","status":"publish","type":"page","link":"https:\/\/carkendra.com\/phemployment\/continuous-improvement-manager-qa-id-3587\/","title":{"rendered":"Continuous Improvement Manager (QA) ID-3587"},"content":{"rendered":"<p>Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6\/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you\u2019ll love today!<\/p>\n<p><strong>Position Purpose:<\/strong><\/p>\n<p>The Manager &#8211; Continuous Improvement is critical to our commitment to maintaining high standards of quality and efficiency across all business functions. Ideal candidate will have over 5 years of overall work experience, including 3-4 years as a manager leading Six Sigma continuous improvement projects within a contact center or BPO environment.<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Lead and manage continuous improvement projects using Six Sigma methodologies.<\/li>\n<li>Collaborate with cross-functional teams to identify opportunities for process improvement.<\/li>\n<li>Analyze data to identify root causes of process inefficiencies and implement effective solutions.<\/li>\n<li>Develop and deliver training programs to build Six Sigma capabilities within the organization.<\/li>\n<li>Monitor project progress, performance, and outcomes to ensure alignment with business objectives.<\/li>\n<li>Report on project status, achievements, and areas for improvement to senior management.<\/li>\n<li>Drive key performance indicator (KPI) improvements in the contact center, focusing on metrics such as customer experience, First Call Resolution (FCR), and other critical service delivery metrics.<\/li>\n<li>Foster a culture of continuous improvement and innovation within the team and the broader organization.<\/li>\n<li>Utilize strong Excel skills for data analysis and reporting, and PowerPoint skills for creating impactful presentations.<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>Certified Six Sigma Green Belt\/ Black Belt<\/li>\n<li>Over 5 years of overall work experience, with 3-4 years of experience as a manager leading continuous improvement projects.<\/li>\n<li>Proven track record of successfully implementing Six Sigma projects.<\/li>\n<li>Strong analytical skills with the ability to interpret complex data and metrics.<\/li>\n<li>Experience in improving contact center KPIs, including customer experience and First Call Resolution (FCR).<\/li>\n<li>Proficiency in Microsoft Excel for data analysis and reporting.<\/li>\n<li>Proficiency in Microsoft PowerPoint for creating presentations and visual reports.<\/li>\n<li>Excellent communication and leadership skills.<\/li>\n<li>Ability to work collaboratively with diverse teams.<\/li>\n<li>Strong problem-solving skills and a proactive approach to challenges.<\/li>\n<\/ul>\n<p>If you\u2019ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.<\/p>\n<h3 style=\"text-align: center;\"><strong>Continuous Improvement Manager (QA) ID-3587<\/strong><\/h3>\n<p><a href=\"https:\/\/joblagii.com\/job-application\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-30230 aligncenter\" src=\"https:\/\/blog.sarkarivaccancy.com\/wp-content\/uploads\/2024\/11\/Apply-Now-1-1-300x113.jpg\" alt=\"\" width=\"300\" height=\"113\" \/><\/a><\/p>\n<p><script type=\"application\/ld+json\">\n      {\"@context\":\"http:\/\/schema.org\",\"@type\":\"JobPosting\",\"datePosted\":\"2024-12-03T12:56:51.000Z\",\"description\":\"&lt;p&gt;Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6\/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you\u2019ll love today!&lt;\/p&gt;&lt;p&gt;&lt;br&gt;&lt;\/p&gt;&lt;p&gt;Position Purpose:&lt;\/p&gt;&lt;p&gt;The Manager - Continuous Improvement is critical to our commitment to maintaining high standards of quality and efficiency across all business functions. Ideal candidate will have over 5 years of overall work experience, including 3-4 years as a manager leading Six Sigma continuous improvement projects within a contact center or BPO environment.&lt;\/p&gt;&lt;p&gt;&lt;br&gt;&lt;\/p&gt;&lt;p&gt;&lt;strong&gt;Key Responsibilities:&lt;\/strong&gt;&lt;\/p&gt;&lt;ul&gt;&lt;li&gt;Lead and manage continuous improvement projects using Six Sigma methodologies.&lt;\/li&gt;&lt;li&gt;Collaborate with cross-functional teams to identify opportunities for process improvement.&lt;\/li&gt;&lt;li&gt;Analyze data to identify root causes of process inefficiencies and implement effective solutions.&lt;\/li&gt;&lt;li&gt;Develop and deliver training programs to build Six Sigma capabilities within the organization.&lt;\/li&gt;&lt;li&gt;Monitor project progress, performance, and outcomes to ensure alignment with business objectives.&lt;\/li&gt;&lt;li&gt;Report on project status, achievements, and areas for improvement to senior management.&lt;\/li&gt;&lt;li&gt;Drive key performance indicator (KPI) improvements in the contact center, focusing on metrics such as customer experience, First Call Resolution (FCR), and other critical service delivery metrics.&lt;\/li&gt;&lt;li&gt;Foster a culture of continuous improvement and innovation within the team and the broader organization.&lt;\/li&gt;&lt;li&gt;Utilize strong Excel skills for data analysis and reporting, and PowerPoint skills for creating impactful presentations.&lt;\/li&gt;&lt;\/ul&gt;&lt;p&gt;&lt;br&gt;&lt;\/p&gt;&lt;p&gt;&lt;strong&gt;Qualifications:&lt;\/strong&gt;&lt;\/p&gt;&lt;ul&gt;&lt;li&gt;Certified Six Sigma Green Belt\/ Black Belt&lt;\/li&gt;&lt;li&gt;Over 5 years of overall work experience, with 3-4 years of experience as a manager leading continuous improvement projects.&lt;\/li&gt;&lt;li&gt;Proven track record of successfully implementing Six Sigma projects.&lt;\/li&gt;&lt;li&gt;Strong analytical skills with the ability to interpret complex data and metrics.&lt;\/li&gt;&lt;li&gt;Experience in improving contact center KPIs, including customer experience and First Call Resolution (FCR).&lt;\/li&gt;&lt;li&gt;Proficiency in Microsoft Excel for data analysis and reporting.&lt;\/li&gt;&lt;li&gt;Proficiency in Microsoft PowerPoint for creating presentations and visual reports.&lt;\/li&gt;&lt;li&gt;Excellent communication and leadership skills.&lt;\/li&gt;&lt;li&gt;Ability to work collaboratively with diverse teams.&lt;\/li&gt;&lt;li&gt;Strong problem-solving skills and a proactive approach to challenges.&lt;\/li&gt;&lt;\/ul&gt;&lt;p&gt;&lt;br&gt;&lt;\/p&gt;&lt;p&gt;If you\u2019ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.&lt;\/p&gt;&lt;p&gt;&lt;br&gt;&lt;\/p&gt;&lt;p&gt;Protect yourself against job application fraud - https:\/\/bit.ly\/46HnRdV&lt;\/p&gt;\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Everise\",\"sameAs\":\"https:\/\/www.linkedin.com\/company\/everiseglobal\",\"logo\":\"https:\/\/media.licdn.com\/dms\/image\/v2\/C560BAQGm_GeRyv09cA\/company-logo_200_200\/company-logo_200_200\/0\/1661167728401\/weareeverise_logo?e=2147483647&amp;v=beta&amp;t=pb30_LvofWI-MFbx1P1Y8fDVIVf5zYonOhBhcyhHalA\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Everise\"},\"image\":\"https:\/\/media.licdn.com\/dms\/image\/v2\/C560BAQGm_GeRyv09cA\/company-logo_100_100\/company-logo_100_100\/0\/1661167728401\/weareeverise_logo?e=2147483647&amp;v=beta&amp;t=ZT_2GZ6k5qmCmShCxx4ie47GTbzvC9n4xHZZc_PGgZE\",\"industry\":\"Konsultasyon sa Outsourcing at Offshoring\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"PH\",\"addressLocality\":\"Taguig\",\"addressRegion\":null,\"streetAddress\":null},\"latitude\":14.518233,\"longitude\":121.062996},\"skills\":\"\",\"title\":\"Continuous Improvement Manager (QA)\",\"validThrough\":\"2025-01-05T08:12:57.000Z\",\"educationRequirements\":{\"@type\":\"EducationalOccupationalCredential\",\"credentialCategory\":\"bachelor degree\"},\"experienceRequirements\":{\"@type\":\"OccupationalExperienceRequirements\",\"monthsOfExperience\":60}}\n    <\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the &#8230; <a title=\"Continuous Improvement Manager (QA) ID-3587\" class=\"read-more\" href=\"https:\/\/carkendra.com\/phemployment\/continuous-improvement-manager-qa-id-3587\/\" aria-label=\"Read more about Continuous Improvement Manager (QA) ID-3587\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12555","page","type-page","status-publish"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/12555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/comments?post=12555"}],"version-history":[{"count":2,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/12555\/revisions"}],"predecessor-version":[{"id":12557,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/12555\/revisions\/12557"}],"wp:attachment":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/media?parent=12555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}