{"id":12140,"date":"2024-12-07T11:52:36","date_gmt":"2024-12-07T11:52:36","guid":{"rendered":"https:\/\/carkendra.com\/phemployment\/?page_id=12140"},"modified":"2024-12-07T11:52:36","modified_gmt":"2024-12-07T11:52:36","slug":"managed-services-manager-id-3322","status":"publish","type":"page","link":"https:\/\/carkendra.com\/phemployment\/managed-services-manager-id-3322\/","title":{"rendered":"Managed Services Manager ID-3322"},"content":{"rendered":"
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The Manager for Managed Services will work closely with the Director\/Partner of Managed Services to support the growth, development, and operational management of KPMG\u2019s Managed Services offerings. This role requires a blend of business development acumen and operations expertise, as well as experience in managing cross-functional services. The Manager will play a key role in building and scaling managed service solutions across various verticals, including cybersecurity, data and AI, business excellence, tech risk and assurance, and digital transformation.Key Responsibilities:<\/strong><\/p>\n
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  • Assist the Director\/Partner in identifying, pursuing, and developing new business opportunities for Managed Services across various industry sectors.<\/li>\n
  • Participate in client meetings, proposals, and presentations to effectively position KPMG\u2019s Managed Services offerings.<\/li>\n
  • Conduct market research and competitor analysis to support go-to-market strategies and identify growth areas for Managed Services.<\/li>\n
  • Oversee day-to-day operations within Managed Services, ensuring efficient and effective delivery of services to clients.<\/li>\n
  • Develop and monitor key performance indicators (KPIs) to ensure that Managed Services operations meet quality, efficiency, and client satisfaction standards.<\/li>\n
  • Collaborate with service delivery teams to standardize processes, manage workflows, and optimize resource allocation.<\/li>\n
  • Work closely with the Director\/Partner and cross-functional leads in cybersecurity, data and AI, business excellence, tech risk and assurance, and digital transformation to develop and refine Managed Services offerings.<\/li>\n
  • Identify and implement best practices for service delivery and manage the continuous improvement of offerings to stay ahead of industry trends.<\/li>\n
  • Assist in creating templates, documentation, and standard operating procedures to enhance scalability and repeatability of Managed Services engagements.<\/li>\n
  • Facilitate collaboration across different verticals within the technology consulting group to integrate services and provide comprehensive Managed Services solutions to clients.<\/li>\n
  • Act as a bridge between service lines, ensuring that clients receive a seamless, high-quality experience across multiple service areas.<\/li>\n
  • Coordinate with cross-functional teams to address client needs, resolve issues, and align resources for Managed Services engagements.<\/li>\n<\/ul>\n

    Qualifications:<\/strong><\/p>\n

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    • Bachelor\u2019s degree in Business, Information Technology, Computer Science, or a related field. Advanced degree or relevant certifications (e.g., ITIL, PMP) is a plus.<\/li>\n
    • 7+ years of experience in technology consulting, managed services, or operations management.<\/li>\n
    • Demonstrated experience supporting business development efforts, preferably in a professional services or consulting environment.<\/li>\n
    • Experience in managing cross-functional services or operations across multiple domains, such as cybersecurity, data and AI, business excellence, tech risk, and digital transformation.<\/li>\n
    • Strong understanding of managed services principles, delivery models, and client expectations.<\/li>\n
    • Knowledge of key industry standards and best practices (e.g., ITIL) for managing and optimizing service delivery.<\/li>\n
    • Proficiency in developing and tracking KPIs, preparing operational reports, and implementing process improvements.<\/li>\n
    • Ability to support client engagements from initial discussions to ongoing account management, ensuring client satisfaction and retention.<\/li>\n
    • Strong interpersonal skills to effectively collaborate with clients and colleagues at all organizational levels.<\/li>\n
    • Proven ability to contribute to proposal development, presentations, and positioning managed services to clients.<\/li>\n
    • Experience managing small teams, projects, or operational processes.<\/li>\n
    • Ability to work independently and within a team, with excellent organizational and time-management skills.<\/li>\n
    • Strong problem-solving and critical-thinking abilities to handle complex, multifaceted issues.<\/li>\n
    • Strong strategic thinking and analytical skills with a commitment to building and enhancing managed services capabilities.<\/li>\n
    • Flexibility and adaptability to manage a diverse set of responsibilities across multiple service lines.<\/li>\n
    • High level of integrity, professionalism, and alignment with KPMG\u2019s values and client-centric approach.<\/li>\n<\/ul>\n<\/section>\n

      Managed Services Manager ID-3322<\/strong><\/h3>\n


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