{"id":11888,"date":"2024-12-07T07:49:56","date_gmt":"2024-12-07T07:49:56","guid":{"rendered":"https:\/\/carkendra.com\/phemployment\/?page_id=11888"},"modified":"2024-12-07T07:50:59","modified_gmt":"2024-12-07T07:50:59","slug":"customer-service-representative-day-shift-or-night-shift-id-3241","status":"publish","type":"page","link":"https:\/\/carkendra.com\/phemployment\/customer-service-representative-day-shift-or-night-shift-id-3241\/","title":{"rendered":"Customer Service Representative (Day Shift) or (Night Shift) ID-3241"},"content":{"rendered":"<p><strong>Unspecified<\/strong><\/p>\n<p>Assist in generating department work instructions and guidelines.<\/p>\n<ul>\n<li>\u00a0Assist training newly hired employees.<\/li>\n<li>\u00a0Responsible for maintaining quality and consistency of service by supporting the regional MRO Team with this customer needs.<\/li>\n<li>\u00a0Performs duties related to overall customer service<\/li>\n<li>\u00a0Provides administrative support focal for Regional MRO Customer Service Manager, including both site-specific tasks and regional activities.<\/li>\n<li>\u00a0Confers with customers by telephone, electronically, or in person to resolve moderately to complex inquiries and delivery quality services.<\/li>\n<li>\u00a0Adheres to the organization-wide customer service strategy, policies, and procedures concerning customer communication.<\/li>\n<li>\u00a0Monitors and responds to MRO customer service metrics.<\/li>\n<li>\u00a0These CSRs will support all three regional supervisors as needed, and we\u2019ll also train them to serve as backup for certain MRO-specific CSRs.<\/li>\n<li>\u00a0AeroRepair \u2013 manual entry support for sites not on SAP (acknowledgements, receipts, ship notifications and quotations (Lenexa, Bohemia, Leighton Buzzard, Philippines)<\/li>\n<li>\u00a0Communicate all the extracted Lenexa Invoice to the customer both to 2760002 and 27600001<\/li>\n<li>\u00a0Boeing portal management (Bohemia)<\/li>\n<li>\u00a0Intercompany portal management (Bohemia)<\/li>\n<li>\u00a0Return shipment notifications (Lenexa)<\/li>\n<li>\u00a0Open order reporting (sites to be determined)<\/li>\n<li>\u00a0Cross-training \u2013 general CSR functions (priority Philippines, then Lenexa, and later others as needed)<\/li>\n<li>\u00a0Support documentation activities as needed (work instructions, shared file maintenance, etc.)<\/li>\n<li>\u00a0Identify and assess customers\u2019 needs to achieve satisfaction<\/li>\n<li>\u00a0Provide accurate, valid and complete information by using the right methods\/tools<\/li>\n<li>\u00a0Meet personal\/customer service team targets (KPI).<\/li>\n<li>\u00a0Inform other departments of order requirements and probably order risk Inform other departments of order requirements and probably order risk<\/li>\n<li>\u00a0Coordinate with internal &amp; external customers Philippine MRO requirements.<\/li>\n<li>\u00a0Contribute to team effort by accomplishing related results as needed<\/li>\n<li>\u00a0Follow instructions &amp; guidelines set my management.<\/li>\n<li>\u00a0Identify and assess customers\u2019 needs to achieve satisfaction<\/li>\n<li>\u00a0Provide accurate, valid and complete information by using the right methods\/tools<\/li>\n<li>\u00a0Perform other duties as required by departmental procedures<\/li>\n<\/ul>\n<p>Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.<\/p>\n<ul>\n<li>\u00a0Bachelor\u2019s degree in Business Administration, Business Management, or a related field<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role<\/li>\n<li>Excellent written and oral communication skills<\/li>\n<li>Knowledge of customer service practices and guidelines<\/li>\n<li>Good computer skills<\/li>\n<li>Displaying a morally right and professional behavior<\/li>\n<li>Having strong etiquettes when communicating with clients as well as the team<\/li>\n<li>Good time management and organizational skills<\/li>\n<li>Ability to handle stressful situations<\/li>\n<li>A team player and having the ability to work collaboratively<\/li>\n<li>Ability to offer excellent customer service<\/li>\n<\/ul>\n<p><strong>Working hours is Night Shift<\/strong><\/p>\n<p>Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers\u2019 toughest challenges and to meet the demands of a rapidly evolving global market.<\/p>\n<p>The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health &amp; Safety (EH&amp;S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.<\/p>\n<p>We make modern flight possible for millions of travelers and our military every second.\u00a0\u00a0Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power &amp; Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!<\/p>\n<p><strong>Collins Aerospace Diversity &amp; Inclusion Statement:<\/strong><\/p>\n<p>Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.<\/p>\n<h3 style=\"background: white; margin: 0in 0in 0.25in; text-align: center;\"><strong>Customer Service Representative (Day Shift) or (Night Shift) ID-3241<\/strong><\/h3>\n<p><a href=\"https:\/\/joblagii.com\/job-application\" target=\"_blank\" rel=\"noopener\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-30230 aligncenter\" src=\"https:\/\/blog.sarkarivaccancy.com\/wp-content\/uploads\/2024\/11\/Apply-Now-1-1-300x113.jpg\" alt=\"\" width=\"300\" height=\"113\" \/><\/a><\/p>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"JobPosting\",\"title\":\"Customer Service Representative (Day Shift) or (Night Shift)\",\"description\":\"<\/p>\n<\/p>\n<p>This a Full Remote job, the offer is available from: Philippines<\/p>\n<\/p>\n<div>\n<p><b>Date Posted:<\/b><\/p>\n<\/p>\n<p>2023-10-03<\/p>\n<\/p>\n<p><b>Country:<\/b><\/p>\n<\/p>\n<p>Philippines<\/p>\n<\/p>\n<p><b>Location:<\/b><\/p>\n<\/p>\n<p>Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines<\/p>\n<\/p>\n<p><b>Position Role Type:<\/b><\/p>\n<\/p>\n<p>Unspecified<\/p>\n<\/p>\n<p>\u2022    Assist in generating department work instructions and guidelines.<br \/>\u2022    Assist training newly hired employees.<br \/>\u2022    Responsible for maintaining quality and consistency of service by supporting the regional MRO Team with this customer needs. <br \/>\u2022    Performs duties related to overall customer service<br \/>\u2022    Provides administrative support focal for Regional MRO Customer Service Manager, including both site-specific tasks and regional activities. <br \/>\u2022    Confers with customers by telephone, electronically, or in person to resolve moderately to complex inquiries and delivery quality services. <br \/>\u2022    Adheres to the organization-wide customer service strategy, policies, and procedures concerning customer communication. <br \/>\u2022    Monitors and responds to MRO customer service metrics. <br \/>\u2022    These CSRs will support all three regional supervisors as needed, and we\u2019ll also train them to serve as backup for certain MRO-specific CSRs. <br \/>\u2022    AeroRepair \u2013 manual entry support for sites not on SAP (acknowledgements, receipts, ship notifications and quotations (Lenexa, Bohemia, Leighton Buzzard, Philippines)<br \/>\u2022    Communicate all the extracted Lenexa Invoice to the customer both to 2760002 and 27600001<br \/>\u2022    Boeing portal management (Bohemia)<br \/>\u2022    Intercompany portal management (Bohemia)<br \/>\u2022    Return shipment notifications (Lenexa)<br \/>\u2022    Open order reporting (sites to be determined)<br \/>\u2022    Cross-training \u2013 general CSR functions (priority Philippines, then Lenexa, and later others as needed)<br \/>\u2022    Support documentation activities as needed (work instructions, shared file maintenance, etc.)<br \/>\u2022    Identify and assess customers\u2019 needs to achieve satisfaction<br \/>\u2022    Provide accurate, valid and complete information by using the right methods\/tools<br \/>\u2022    Meet personal\/customer service team targets (KPI).<br \/>\u2022    Inform other departments of order requirements and probably order risk Inform other departments of order requirements and probably order risk<br \/>\u2022    Coordinate with internal &amp; external customers Philippine MRO requirements. <br \/>\u2022    Contribute to team effort by accomplishing related results as needed<br \/>\u2022    Follow instructions &amp; guidelines set my management.<br \/>\u2022    Identify and assess customers\u2019 needs to achieve satisfaction<br \/>\u2022    Provide accurate, valid and complete information by using the right methods\/tools<br \/>\u2022    Perform other duties as required by departmental procedures<\/p>\n<\/p>\n<p>Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.<\/p>\n<\/p>\n<p>\u2022    Bachelor\u2019s degree in Business Administration, Business Management, or a related field <\/p>\n<\/p>\n<p>Qualifications:<br \/>\u2022    3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role  <br \/>\u2022    Excellent written and oral communication skills  <br \/>\u2022    Knowledge of customer service practices and guidelines  <br \/>\u2022    Good computer skills  <br \/>\u2022    Displaying a morally right and professional behavior  <br \/>\u2022    Having strong etiquettes when communicating with clients as well as the team  <br \/>\u2022    Good time management and organizational skills  <br \/>\u2022    Ability to handle stressful situations  <br \/>\u2022    A team player and having the ability to work collaboratively  <br \/>\u2022    Ability to offer excellent customer service<\/p>\n<\/p>\n<p>\u2022    Working hours is Night Shift<\/p>\n<\/p>\n<p>Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers\u2019 toughest challenges and to meet the demands of a rapidly evolving global market.<\/p>\n<\/p>\n<p>The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health &amp; Safety (EH&amp;S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide. <\/p>\n<\/p>\n<p>We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power &amp; Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!<\/p>\n<\/p>\n<p>Collins Aerospace Diversity &amp; Inclusion Statement:<\/p>\n<\/p>\n<p>Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.<\/p>\n<\/p>\n<p>WE ARE REDEFINING AEROSPACE.<\/p>\n<\/p>\n<p>* Please consider the following role type definitions as you apply for this role.<\/p>\n<\/p>\n<p>Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.<br \/>Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.<br \/>Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. <\/p>\n<\/p>\n<p><i>Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world \u2013 and access to Collins sites when their work requires in-person meetings.<\/i><\/p>\n<\/p>\n<\/p>\n<p><span class=\\\"emphasis-2\\\"><b><i>RTX is An Equal <span><span><span><span><span><span><span><span class=\\\"WBV2\\\">Opportunity\/Affirmative<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.<\/i><\/b><\/span><\/p>\n<\/p>\n<p><b>Privacy Policy and Terms:<\/b><\/p>\n<\/p>\n<p><span>Click on this <\/span><a href=\\\"http:\/\/www.rtx.com\/privacy\/Job-Applicant-Privacy-Notice\\\" target=\\\"_blank\\\">link<\/a><span> to read the Policy and Terms<\/span><\/p>\n<\/div>\n<\/p>\n<p>This offer from \\\"Raytheon Technologies\\\" has been enriched by <a title=\\\"Find ideal remote jobs at Jobgether\\\" href=\\\"\/\\\">Jobgether.com<\/a> and got a 76% flex score.<\/p>\n<\/p>\n<p>\",\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Raytheon Technologies\",\"value\":\"648318ede244a345361fe169\"},\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Raytheon Technologies\",\"sameAs\":\"https:\/\/www.rtx.com\/\",\"logo\":\"https:\/\/cdn-s3.jobgether.com\/raytheontechnologies%2Fprofile.webp\"},\"datePosted\":\"Sun Jun 23 2024 18:40:51 GMT+0000 (Coordinated Universal Time)\",\"employmentType\":[\"FULL_TIME\"],\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":[{\"@type\":\"Country\",\"name\":\"PH\"}],\"jobLocation\":[{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"PH\"}}],\"validThrough\":\"2025-06-23T18:40:51.982Z\"}<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unspecified Assist in generating department work instructions and guidelines. \u00a0Assist training newly hired employees. \u00a0Responsible for maintaining quality and consistency of service by supporting the regional MRO Team with this customer needs. \u00a0Performs duties related to overall customer service \u00a0Provides administrative support focal for Regional MRO Customer Service Manager, including both site-specific tasks and regional &#8230; <a title=\"Customer Service Representative (Day Shift) or (Night Shift) ID-3241\" class=\"read-more\" href=\"https:\/\/carkendra.com\/phemployment\/customer-service-representative-day-shift-or-night-shift-id-3241\/\" aria-label=\"Read more about Customer Service Representative (Day Shift) or (Night Shift) ID-3241\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11888","page","type-page","status-publish"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/11888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/comments?post=11888"}],"version-history":[{"count":2,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/11888\/revisions"}],"predecessor-version":[{"id":11890,"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/pages\/11888\/revisions\/11890"}],"wp:attachment":[{"href":"https:\/\/carkendra.com\/phemployment\/wp-json\/wp\/v2\/media?parent=11888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}