Job Title: Remote Customer Service Representative
Location: Remote
Company: Walmart
Salary: Competitive pay and performance-based bonuses
Job Overview:
Walmart is seeking motivated and customer-focused individuals to join their team as Remote Customer Service Representatives. This role offers the flexibility to work from home while assisting customers with inquiries, troubleshooting issues, and providing exceptional service. As a representative of one of the world’s leading retail companies, your efforts will directly contribute to maintaining the high standards of customer satisfaction Walmart is known for.
Key Responsibilities:
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- Handle inbound and outbound customer calls regarding orders, returns, and product inquiries.
- Provide detailed information about Walmart products, services, and policies.
- Assist customers with navigating the Walmart website and mobile app.
- Resolve customer issues efficiently, ensuring a high level of satisfaction.
- Document customer interactions accurately and escalate complex issues as necessary.
- Meet performance goals and targets related to response time, customer satisfaction, and quality standards.
Requirements:
- Education: High school diploma or equivalent.
- Experience: Previous customer service experience is a plus but not required.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and quick thinking.
- Basic computer skills and familiarity with online tools and systems.
- Ability to work independently in a remote environment.
- Availability: Must be available to work flexible hours, including evenings, weekends, and holidays.
Benefits:
- Competitive Pay: Pay based on experience, plus performance-based bonuses.
- Health & Wellness: Health, dental, and vision benefits for full-time employees.
- Retirement: 401(k) with company match.
- Paid Time Off: Paid time off, including holiday pay.
- Employee Discounts: Discounts on Walmart products.
- Professional Growth: Training and development opportunities to help you succeed in your role and career.
How to Apply:
If you’re passionate about helping others and looking for a rewarding remote position, we invite you to apply today. Join Walmart’s customer service team and be part of a global company that values its associates and customers.
Walmart Remote Customer service jobs ID-4006
