Virtual Customer Service Associate id-5050

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Job Description: Customer Experience Representative (Remote)

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Overview:

  • Position: Fully remote customer service role
  • Key Responsibilities:
    • Take inbound calls and understand customers’ needs.
    • Assist customers with healthcare claims and enrollment.
    • Provide a positive and professional experience for customers, ensuring high-quality support.
    • Handle up to 12 applications per call and resolve inquiries efficiently.
    • Demonstrate excellent listening, research, and communication skills.

Requirements:

  • Experience: 1+ year of call center experience
  • Skills:
    • Ability to de-escalate and manage difficult calls.
    • High level of professionalism and a friendly, warm approach to customers.
    • Strong attention to detail, with good research and problem-solving skills.
    • Must be able to navigate multiple tasks quickly, often with dual monitors.
    • Minimum typing speed of 25 WPM with knowledge of keyboard shortcuts.
    • Excellent communication skills and ability to transition between tasks smoothly.
  • Education: High school diploma or GED.
  • Location: Must reside in the US.
  • Training: Must successfully complete mandatory 4-week paid training with 100% attendance.

Benefits:

  • Work-Life Balance: Flexible scheduling and the option to work from home.
  • Training: Paid training and orientation to ensure success in the role.
  • Compensation: Direct deposit payments for easy access to wages.

This position is ideal for individuals with call center experience who enjoy helping others and can manage a variety of tasks with efficiency and professionalism. If you’re looking for a remote, flexible customer service role in the healthcare space, this could be a great opportunity for you!

Virtual Customer Service Associate id-5050

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