Job Title: Small Group Account Retention Representative (Remote)

Company: Health Care Service Corporation (HCSC)

Location: Remote (Work from Home)

Job Description:

At HCSC, we believe our employees are the key to our success. Join a purpose-driven company where your growth is prioritized and where we invest in your professional development. In this role, you will be responsible for retaining small group accounts and supporting existing customers, ensuring continued growth for the company.

As a Small Group Account Retention Representative, you’ll be working in a dynamic call center environment, assisting customers with inquiries, renewing accounts, handling escalated issues, and ensuring that customers’ needs are met in a timely and effective manner. You’ll be key to achieving departmental goals related to small group account retention and customer service.

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Key Responsibilities:

Renew small group accounts or sell additional products and services to existing customers.
Research and respond to telephone and written customer inquiries.
Handle escalated issues, ensuring accurate and prompt resolution.
Maintain a strong understanding of customer needs and provide tailored solutions.
Meet departmental goals for small group account retention and service standards.
Provide ongoing customer support, ensuring satisfaction and retention.

Job Requirements:

Education: Bachelor’s degree or 2+ years of customer service experience.
Licensing: Must have a General Agent State Insurance License or obtain it within 90 days of hire.
Technical Skills: Proficiency in PC or data entry.
Customer Service Skills: Strong ability to evaluate customer situations, make decisions, and respond quickly.
Attention to Detail: Must be detail-oriented in all aspects of customer interactions.
Communication Skills: Excellent interpersonal, verbal, and written communication skills.
Analytical Skills: Strong organizational and decision-making capabilities.

Preferred Job Requirements:

Health care product knowledge.
Business phone experience.
Familiarity with Salesforce.com.
A Bachelor’s degree.

Compensation:

Base Salary: $44,500 – $67,000 per year.
Compensation may vary based on skills, experience, and location.

Why Join HCSC?

Work for a company that invests in your career development.
Be part of a diverse and inclusive workplace where differences are respected and valued.
Competitive salary and benefits package.

Equal Opportunity Employer Statement:

HCSC is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We are committed to providing an inclusive environment and consider all applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to Apply: Interested in helping us ensure continued growth while fostering strong customer relationships? Apply today to join the HCSC team!

Small Group Client Representative ID-4020