At Chewy, we are passionate about pets and committed to delivering the highest quality products to pet parents around the world. Our mission is to make pet owners’ lives easier, and we are the leading online retailer of pet food and other pet-related products. Chewy provides a convenient and personalized shopping experience, with a wide selection of products and outstanding customer service. Join us in our mission to provide exceptional care for our customers and their furry friends.

Position: Remote Customer Service Representative

About the Role

Are you a pet lover with a passion for helping others? Chewy is looking for dedicated and enthusiastic individuals to join our team as Remote Customer Service Representatives. In this work-from-home position, you will play a vital role in ensuring our customers have an exceptional shopping experience. You’ll assist pet owners with their inquiries, offer product recommendations, and resolve any issues they may encounter, all while working from the comfort of your home.

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Responsibilities

Respond to inbound customer inquiries through phone, chat, and email.
Provide personalized assistance to customers, guiding them through their shopping experience.
Offer product recommendations based on customer needs.
Resolve customer issues and concerns promptly and professionally.
Utilize our knowledge base and resources to provide accurate and helpful information.
Maintain a high level of customer satisfaction by exceeding customer expectations.
Collaborate with team members to achieve performance goals and targets.

Qualifications

A passion for pets and a genuine interest in their well-being.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a desire to help others.
Self-motivated and capable of working independently in a remote setting.
Ability to navigate multiple computer systems and applications simultaneously.
High school diploma or equivalent.
Previous customer service experience is a plus but not required.

Why Choose Chewy

Competitive compensation package with performance-based bonuses.
Full-time and part-time positions available, offering flexible scheduling.
Comprehensive benefits, including medical, dental, and vision.
Employee discounts on pet products.
Opportunities for career growth and advancement within Chewy.
A supportive and inclusive company culture that values teamwork and personal development.

If you are a pet enthusiast who thrives on delivering exceptional customer service and enjoys working from the comfort of your own home, we want to hear from you! Join the Chewy team and be part of a company that shares your passion for pets and your commitment to customer satisfaction.

Apply today to embark on a rewarding journey with Chewy and help us make the world a better place for pets and their owners.

To apply, please visit our careers page at Chewy Careers.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

Remote Customer Service Representative at Chewy