This job description outlines the role of customer service, help desk, technical support, and sales representatives at MCI, a leading Business Process Outsourcing (BPO) company. Here’s a concise overview:

Other Jobs You May Be Interested In

Position Overview:

Company: MCI, a BPO leader providing tailored solutions to meet client needs.
Role: Assist customers with inquiries, troubleshoot technical issues, manage account tasks, and potentially drive sales by promoting new products and services.
Key Responsibilities:
- Resolve customer issues through effective communication.
- Use systems to manage customer accounts.
- Recognize sales opportunities and upsell products.
- Ensure customer satisfaction through first-call resolution.
- Escalate unresolved issues to management.

Candidate Qualifications:

Must be 18+ years old.
High school diploma or equivalent.
Strong communication skills, both oral and written.
Basic computer skills (Microsoft Office, Windows).
Ability to multitask and troubleshoot.
Customer service-oriented with problem-solving skills.
Able to thrive in a fast-paced, changing environment.

Conditions of Employment:

Must be authorized to work in the job location.
Background check and drug screening required.

Compensation & Benefits:

Competitive pay with incentives, bonuses, and rewards.
Health benefits (after 90 days for full-time).
Paid time off, disability insurance, and life insurance options.
Career growth opportunities with paid training.
Casual dress code and a fun, team-oriented environment.

Physical Requirements:

Mostly sedentary work, including sitting for long periods and occasional lifting (up to 40 pounds).

Equal Opportunity:

MCI is committed to diversity and equal opportunity, ensuring a non-discriminatory workplace.

About MCI:

MCI is a prominent player in business process outsourcing, offering various services, including customer experience and IT services, with a global presence. It emphasizes growth, both organically and through acquisitions.

If you feel you align with the role and values, applying through MCI’s careers page, including completing the pre-employment requirements, is the next step.

Remote Call Center Representative (Prince Edward Island) id-4004