Customer Resource Associate (Remote)

Company: Republic Services

Pay Rate: $18.50/hour

Schedule: Full-time, 40 hours per week (7:30am – 6:30pm PST, Monday through Friday)

Location: Remote (Work-from-home)

Training: Paid, with a strict no-time-off policy during training and nesting.

Position Summary:

As a Customer Resource Associate, you’ll be responsible for providing high-quality customer service in a call center environment. You will assist with customer inquiries, resolve service issues, and manage both routine and complex service matters related to Republic Services’ waste management offerings. This is a remote role with comprehensive training provided.

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Key Responsibilities:

Complete training to become knowledgeable about Republic Services’ processes, services, and policies.
Respond to customer service calls in a professional, respectful, and efficient manner.
Address residential and commercial service issues, including outbound calls to resolve service inquiries and equipment issues.
Ensure timely follow-up on all calls, emails, and faxes to fully resolve customer concerns.
Log and update service data in the company systems.
Collaborate with the team to maintain and improve service quality.

Minimum Qualifications:

At least 1 year of recent customer service or call center experience.
Bilingual skills, particularly in Spanish, are highly preferred.
Must have a reliable internet connection (wired, no satellite or mobile hotspot).
Ability to work independently and manage multiple tasks in a fast-paced environment.

Remote Work Requirements:

The company provides all necessary equipment.
A hard-wired internet connection is required (with specific minimum speeds).
Must have a distraction-free work environment for remote work.
Must be available to participate in video meetings and trainings.

First 90 Days:

Limited to 2 PTO days after training and nesting within the first 90 days.

Benefits:

Competitive hourly pay: $18.50/hour.
Medical, dental, and vision benefits.
401(k) with a company match.
Employee Stock Purchase Plan (ESPP).
Employee discounts and other wellness benefits.

About Republic Services:

Republic Services is a leading company in the environmental services industry, providing waste management, recycling, and sustainability services across North America. The company emphasizes sustainability, innovation, and a commitment to exceeding customer expectations while maintaining a strong focus on safety and environmental responsibility.

Equal Opportunity Employer:

Republic Services is committed to diversity and inclusion and encourages applicants from all backgrounds to apply.

If you’re looking for a remote customer service position with opportunities for growth and the ability to make a meaningful impact, apply today to join the Republic Services team!

Remote Call Center Customer Service Rep $18.50hr (PST) id-5038