Part-time Insurance Verification Specialist – Remote/At Home Work -id-5170

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This job description is for a Part-Time Call Center Representative position in the Quality Assurance Department of an insurance company. The main responsibility is to verify life and health insurance applications by contacting potential customers and gathering necessary information to support the underwriting process.

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Key Responsibilities:

  • Inbound and Outbound Calls: Engage with potential customers to verify and document information related to their insurance applications.
  • Database Management: Use the company’s Quality Assurance database to track information and communicate any additional customer needs.
  • Application Explanation: Provide clear information about the application process to customers.
  • Paperwork Completion: Accurately complete required documentation as part of the verification process.
  • Communication: Maintain regular communication with management regarding your activities in the database.
  • Call Transfers: Redirect customers to appropriate departments when necessary.
  • Performance Metrics: Meet the departmental key performance indicators (KPIs).

Required Skills and Qualifications:

  • Communication: Strong oral and written communication skills with a friendly and helpful attitude.
  • Customer Service: High level of customer service skills, efficient listening, and problem-solving.
  • Technical Proficiency: Comfortable using computers, typing at least 35 wpm, and familiar with Microsoft Office.
  • Time Management: Strong ability to multi-task, stay organized, and work under pressure.
  • Detail-Oriented: Careful attention to detail and accuracy.
  • Medical Knowledge: Understanding medical terminology and spelling is a plus.
  • Growth Potential: Desire to learn and develop within the company.

Additional Details:

  • No cold calling or sales involved.
  • Friendly, casual work environment.
  • Potential for excellent earnings through hourly wages plus performance-based bonuses.

This position is ideal for individuals who are self-starters, can work independently, and are looking for a part-time role with the potential for growth.

Part-time Insurance Verification Specialist – Remote/At Home Work -id-5170

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