Part-Time Customer Support Representative (E-Commerce)
We are seeking a dedicated Part-Time Customer Support Representative to join our team and provide exceptional service to our customers. In this role, you will assist customers with inquiries, product issues, and service concerns related to our e-commerce platform. If you are passionate about helping people, solving problems, and working in a fast-paced environment, this position is for you!
Responsibilities:
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- Customer Inquiries: Respond to customer inquiries via email and chat regarding e-commerce orders, products, and services.
- Issue Resolution: Troubleshoot and resolve complaints, assist with returns, exchanges, and shipping inquiries, ensuring a positive customer experience.
- Documentation: Maintain accurate records of customer interactions and follow up as needed to ensure issues are resolved.
- Product Recommendations: Offer personalized product and service recommendations based on customer needs and preferences.
- Collaboration: Work closely with the e-commerce and logistics teams to address and resolve order-related issues.
- Stay Informed: Keep up to date with product details, promotions, and e-commerce platform policies to provide accurate information to customers.
Qualifications:
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Previous experience in customer support or retail is a plus.
- Familiarity with e-commerce platforms is beneficial.
- Positive, customer-focused attitude with a strong desire to help others.
Join our team and help us ensure customer satisfaction while making a real difference on our e-commerce platform!
Part-Time Customer Support Service Representative (E-Commerce) id-5063
