Netflix Customer Service Jobs From Home id-5558

by

Job Title: HR Shared Services Associate (Workday Data Focus)

Employer: Netflix

Location: Remote

About Netflix

Netflix is the world’s leading streaming entertainment service, offering TV series, documentaries, feature films, and mobile games in a variety of genres and languages. With 236 million paid memberships across 234 countries, Netflix allows its members to watch content anytime, anywhere, on any internet-connected screen—without ads or commitments.

Role Overview

This position is part of the HR Shared Services team at Netflix, focusing primarily on Workday transactions and data management. You will be the first point of contact for HR inquiries, helping to ensure the accuracy of employee data and resolving employee issues efficiently. This role requires a proactive, customer-focused individual with strong analytical skills and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Other Jobs You May Be Interested In

  • Data Management: Ensure the accuracy and integrity of employee data by managing employee structures and processes in Workday.
  • Support HR Systems: Assist in the smooth operation of employee services, making sure all systems and applications are running efficiently to support employees.
  • Process Optimization: Identify opportunities to streamline, simplify, and automate HR processes using new tools and strategies.
  • HR Knowledge Base Management: Help create and maintain the HR knowledge base for employees, providing up-to-date information on policies and procedures.
  • Employee Services: Assist with various HR functions, including pre-hire processes and offboarding, ensuring smooth transitions and consistent experiences.
  • System Audits: Perform system testing, audits, and checks to ensure the accuracy and functionality of employee data and processes in Workday, reporting discrepancies and resolving issues.

Required Qualifications

  • Workday Experience: Proven experience with Workday Human Capital Management (HCM) tool and Mass Uploads (EIB).
  • Customer Support & Communication: Demonstrated ability to provide excellent customer service and manage relationships with internal stakeholders.
  • Analytical Skills: Strong skills in data analysis, including intermediate to advanced proficiency in Excel or similar spreadsheet tools.
  • Problem Solving: Ability to troubleshoot issues, apply logical reasoning, and utilize strategic approaches to resolve complex problems.
  • Project Management: Experience managing projects with a focus on delivering results in a high-growth, fast-paced environment.
  • Education: A degree in HR, Business, IT, or a related field is preferred, though not required.
  • Additional Experience (Preferred):
    • Experience as a Workday Data Analyst or in a similar HR role.
    • Familiarity with Zendesk ticketing system is a plus.

Why Netflix?

At Netflix, we foster a culture of innovation and inclusivity, empowering employees to do their best work in an environment where ideas are valued. You will be part of a dynamic, fast-growing team that continuously strives to optimize processes and create exceptional experiences for employees globally. This role offers the chance to work on exciting projects and contribute to Netflix’s continued success and growth.

Apply Today

If you are passionate about HR systems, data management, and working in a collaborative, customer-focused environment, we encourage you to apply. Join Netflix and help us shape the future of entertainment while building your career in a dynamic, evolving company.

Netflix Customer Service Jobs From Home id-5558

Leave a Comment