It sounds like AAA Club Alliance is looking for an experienced Insurance Customer Service Representative for their Insurance Call Center, with a focus on Property and Casualty (P&C) insurance. Here’s a brief summary of the key details:

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Position: Insurance Customer Service Representative (P&C)

Work Schedule: Monday – Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays (9 a.m. to 3 p.m.)
Location: Work from home, but candidates must live within the designated territory.
Compensation: Competitive hourly rate based on experience and salary zone, eligibility for annual merit increases.
Benefits:
- Health benefits including medical, dental, vision, and prescription coverage
- Paid Time Off (PTO), accrual starts from the first day
- 401(k) with a company match up to 7%
- Tuition reimbursement
- Life insurance, flexible spending accounts, and more
- Nearly 4 weeks of paid time off in the first year
- Paid volunteer time
- Free AAA Premier Battery Membership

Key Responsibilities:

Handle P&C customer service and billing inquiries via phone, email, and mail.
Provide information on policy coverage, quotes, and policy changes.
Process policy updates and ensure proper documentation is obtained.
Cross-sell AAA membership and insurance products.
Respond to claims inquiries and assist insured members with filing claims.
Document all activity in the EPIC system.

Qualifications:

High school diploma or equivalent.
3+ years of customer service experience in an insurance environment.
Property & Casualty insurance license required.
Membership license is preferred or can be obtained within 90 days of employment.

How to Apply:

If you’re interested in this role, it’s a great opportunity for those with a background in P&C insurance who are looking for a work-from-home position with strong benefits.

If you meet the qualifications, feel free to apply through their official careers page or reach out directly to their HR team for more details on the application process!

Insurance Customer Service Representative (Work from Home) -id-5165