Implementation advisor, Partner & Customer Service (Remote -US) ID-4004

by

Job Title: Implementation Advisor – Partner & Customer Service Team
Location: Remote (Hybrid Work Option Available for Greater Seattle Area)
Company: Starbucks
Salary: Competitive based on experience

Job Overview:
Starbucks is seeking a dedicated Implementation Advisor to join the Partner & Customer Service team. This role plays a crucial part in driving the success of Starbucks by contributing to the planning, development, and implementation of processes that deliver an exceptional partner and customer experience. As an Implementation Advisor, you will focus on continuous improvement initiatives and support the effectiveness and efficiency of our contact centers.

Key Responsibilities:

Other Jobs You May Be Interested In

  • Process Implementation: Create strategies for process changes to ensure quality, prioritization, and operational feasibility prior to rollout, delivering programs and systems to support partner/customer experience.
  • Collaboration & Data Communication: Work with key stakeholders on implementation projects that impact partners and customers. Collect and share project and operational data to identify trends and aid decision-making.
  • Cross-Functional Leadership: Lead process improvement initiatives targeting performance metrics in the contact centers. Collaborate on documenting improved process flows, validated using success metrics.
  • Documentation & Standardization: Maintain documentation standards for contact center materials based on industry best practices, ensuring all documents are formatted and maintained correctly.

Required Skills and Experience:

  • Communication: Strong written and verbal communication skills, able to articulate ideas clearly and concisely.
  • Analytical Skills: Ability to analyze data and assess process impacts.
  • Leadership: Ability to lead projects and guide teams through implementation phases.
  • Cross-Functional Collaboration: Experience working in matrixed organizations and collaborating with multiple departments.
  • Change Management: Ability to assess the impact of changes and develop processes to ensure effective implementation and user acceptance.
  • Project Management: Strong skills in applying project management methodologies.
  • Relationship Building: Ability to establish effective working relationships across all levels of the organization.
  • Process Ownership: Ability to lead moderately complex processes and projects independently.

Preferred Qualifications:

  • Lean / Six Sigma: Experience with Lean or Six Sigma methodologies is highly preferred.

Benefits:
As a Starbucks partner, you’ll have access to a comprehensive benefits package, including:

  • Health Insurance: Medical, dental, vision, and life insurance options for you and your family.
  • Paid Leave: Short-term/long-term disability, paid parental leave, sick time, vacation, and paid holidays.
  • Retirement Benefits: 401(k) with employer match, discounted company stock (S.I.P.), and Starbucks equity (Bean Stock).
  • Education & Career Development: 100% tuition coverage for a bachelor’s degree through Arizona State University, student loan management resources, and other educational opportunities.
  • Work-Life Balance: Flexible work hours, remote work options (up to two days per week for Seattle-area employees), backup care, and DACA reimbursement.
  • Paid Time Off: Vacation time starts at 120 hours annually for roles below director, with increases for roles at director level or above.

Why Starbucks?
Starbucks fosters a workplace that values diversity, inclusion, and teamwork. We’re committed to hiring individuals from diverse backgrounds and providing an environment where all partners feel respected and empowered. By joining Starbucks, you’ll be part of an innovative company that’s shaping the future of coffee and the global experience.

How to Apply:
If you are passionate about customer service, process improvement, and making an impact within a dynamic organization, we’d love to hear from you. Apply today to join Starbucks and inspire with every cup!

Starbucks is an equal opportunity employer. We encourage applications from people of color, women, LGBTQIA+, veterans, and persons with disabilities. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Implementation advisor, Partner & Customer Service (Remote -US) ID-4004

Leave a Comment