The Director, Client Success role at Hinge Health is focused on leading a team that manages client relationships and drives success in Hinge Health’s digital musculoskeletal (MSK) solutions. The role is remote and provides flexibility to work from various locations across the US, Canada, and Latin America. It offers competitive compensation, equity, and comprehensive benefits.

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Key Responsibilities:

Team Leadership: Manage and develop a team of 4+ Client Success Managers and Associates. Lead hiring, onboarding, training, and talent development efforts.
Client Retention & Success: Maintain high client satisfaction and retention while collaborating on strategic and complex accounts.
Revenue & Product Expansion: Drive revenue through partnership with Enrollment Marketing and ensure high adoption of new products.
Customer Advocacy: Lead initiatives that turn clients into advocates and work with Sales and Marketing teams for sales references.

What We’re Looking For:

Experience: 6+ years in enterprise account management and team management; startup experience is a plus.
Relationship-Building: Ability to build authentic relationships and challenge clients with insights, not just vendor solutions.
Strategic Influence: Navigate complex client needs and communicate effectively to internal teams.
Results-Oriented: Focus on long-term value and measurable outcomes. Ability to allocate resources effectively to move the needle.
Leadership: Manage and mentor a team, balancing strategic goals with day-to-day operations.

Bonus Points:

Experience with employee benefits, digital health, or health plans and PBMs.
Background in high-growth companies and the challenges they entail.

Benefits:

Competitive compensation with equity, health benefits, flexible PTO, 401K match, parental leave, and more.
Mental health stipend, professional development budget, and a work-from-home policy.

Location: Remote, with flexibility across multiple regions.
Salary Range: $199,600 – $356,400 depending on location.

This is a great opportunity for a leader with experience in client success and team management to contribute to Hinge Health’s mission of transforming healthcare and improving MSK outcomes.

Hinge Health – Director, Client Success (Remote) – USA id-5533