Hinge Health – Director, Client Success (Remote) – USA -id-5152

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Job Title: Director, Client Success (Remote)

Company: Hinge Health

Location: Remote (Flexible in US, Canada, and Latin America)

About Hinge Health:

Hinge Health is a leader in digital health, specifically focusing on musculoskeletal (MSK) care. We combine wearable sensors, computer vision, and a world-class clinical team to offer accessible, high-quality care directly to our members. Our mission is to help reduce pain, prevent surgeries, and limit opioid use by providing people with personalized care through our app and technology.

We’ve raised over $800 million, and we work with 900+ customers, including major companies like Salesforce, Verizon, and the State of New Jersey. Our technology and innovation have made a significant impact, and we’re positioned for even more growth as we continue to lead in the digital MSK space.

Job Description:
As the Director of Client Success at Hinge Health, you’ll be leading a high-performing team of Client Success Managers and Associates. You will oversee a book of business, ensure strong client retention, drive product adoption, and empower your team to meet ambitious commercial goals. This leadership position will involve strategic oversight, team management, and directly impacting customer relationships and satisfaction.

What You’ll Accomplish:

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  • Team Leadership: Manage, mentor, and develop a team of 4+ Client Success Managers and Associates. Focus on hiring, onboarding, training, and fostering professional growth.
  • Client Management: Ensure high client retention, satisfaction, and success for your team’s accounts. Work with your team to handle complex accounts and collaborate with clients at all stages.
  • Revenue Growth: Partner with marketing and other teams to support enrollment goals and deploy communication strategies.
  • Product Expansion: Drive high adoption of new products and services in your team’s book of business.
  • Customer Advocacy: Turn clients into advocates for Hinge Health by leading initiatives and working closely with the sales and marketing teams for references and PR opportunities.

What We’re Looking For:

  • Relationship-building: Ability to build authentic, trust-based relationships with clients, internal teams, and stakeholders.
  • Product Knowledge: Subject matter expertise on Hinge Health’s products, and the ability to confidently address escalations.
  • Strategic Influence: Navigate complex client relationships and communicate effectively with both clients and internal teams.
  • Leadership: Proven experience in managing and developing a high-performing team, with an ability to lead both strategically and in the details.
  • Results-driven: You measure success by outcomes and impact, not just actions. You use data and reports to stay on top of your team’s performance.

Bonus Points:

  • Experience in high-growth companies or startups.
  • Familiarity with digital health, employee benefits, and health plans.
  • Experience working with health plans and PBMs (Pharmacy Benefit Managers).

What You’ll Love About Us:

  • Competitive compensation with meaningful equity
  • Generous benefits: Medical, dental, vision, disability, life insurance, and more.
  • Flexible PTO and Family & fertility benefits
  • Retirement: 401K match
  • Paid parental leave (3 months)
  • Professional development budget
  • Work-from-home flexibility
  • Mental health stipend
  • Inclusive company culture: We value diversity and support employees in all walks of life.

Expected Salary:

  • Colorado & New York State: $199,600 – $299,400
  • New York City: $237,600 – $356,400

Why Join Hinge Health?
At Hinge Health, you’ll be joining a passionate and diverse team at a pivotal time in the company’s growth. If you’re looking for a role where you can make a meaningful impact while advancing your career, we’d love to hear from you.

How to Apply:
Interested candidates should apply via the link provided. No recruiters, please.

Equal Opportunity Statement:
We are an equal opportunity employer. We prohibit discrimination and harassment of any kind and encourage diversity in the workplace. We also consider qualified applicants with criminal histories, in compliance with legal requirements. If you need accommodations during the application process, please let us know.

If you’re ready to lead a dynamic team in the digital health space, apply today!

Hinge Health – Director, Client Success (Remote) – USA -id-5152

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