(Disney US) – Customer Support Jobs (Entry Level From Home)

The Telecom association is liable for top to bottom examination, testing, functional designing, and programming setup for all telecom administrations across Walt Disney World (WDW). We execute content conveyance arranging, intelligent gadget plan, server redesigns, consumables checking, assessing equipment, and testing new and impending innovations and code. This group leads merchant MSP on framework cash, programming security, and organization change exercises. Working intimately with numerous specialty units inside the organization, we work with new executions of video and intelligent innovation. Upkeep of existing experience frameworks is a center liability, including answering occurrences and supporting specialized help issues.

Chipping away at this group offers an open door to work straightforwardly with specialized merchants and approved affiliates to team up on arrangements and new innovations. Colleagues work a wide assortment of inward Disney associations to create, execute, and keep up with arrangements that keep our WDW sections working successfully and proficiently.

The Telecom Administrations group is searching for a person with solid specialized and investigating abilities to help the Telecom drives at Walt Disney Organization. You will give field support and be answerable for any video servers and programming, video or intuitive hardware establishments and stock, and execution of video and intelligent arrangements across property. You ought to have a strong comprehension of the AV and specialized industry, to incorporate security, showed through past models.

This position will answer to Supervisor Telecom Datacom Tasks.

Obligations:

  • Give administration to the WDW Telecom administrations program.
  • Offer involved help for intuitive establishments, server overhauls, video establishments, crisis upkeep, and blackout goal.
  • Give nearby conference to clients and guarantee functional help of the experience climate to keep up with SLAs and Disney norms.
  • Get ready and present measurements on uptime, use, patterns, and open doors.
  • Guarantee telecom network keeps up with programming and security cash.
  • Oversee substitution and reinforcement parts for all establishments.
  • Offer level 2 help to emergency the break/fix of any Telecom administrations gadgets followed through Assistance NOW.
  • Liable for keeping up with and supporting Video Head End IP, RF QAM, and transcoding video.
  • Join forces with Resort Designing Group, FAM, OSI, and WDI
  • Help on programming patches and updates.
  • Give oversight of neighborhood conveyance of consumables by merchants.
  • Team up with other DPEP groups and administration providers to give productive specialized arrangements.
  • Oversight of the gadget invigorate and reusing programs.
  • Act top to bottom investigating with field specialists.
  • Oversee seller connections.

Capabilities:

  • 3+ years in the AV/Innovation Industry
  • 3+ years network exchanging and directing experience
  • Solid information on Microsoft Office, SAP Work environment, and Administration NOW
  • Solid comprehension of different video and sound merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, And so on.)
  • Strong comprehension and involvement in big business video dissemination backing, sustainment, and execution
  • Exhibited capacity to deal with accelerations and blackouts.
  • Strong information on network security principles and industry best practices.
  • Knowledge of investigation and revealing instruments like Scene, Power BI
  • Shown solid hierarchical and time usage abilities.
  • Ready to hit designated due dates and oversee contending needs.
  • Shown solid composed and verbal relational abilities
  • Eagerness to learn new programming applications
  • Ability to show up on Saturday or Sunday as well as night-time as expected by client and business interest
  • Self-putting together and roused
  • Exhibited capacity to deal with accelerations and blackouts.
  • Moderate involvement in network exchanging and steering.
  • Energy for, and information on intelligent and video frameworks and arrangements
  • Demonstrated achievement working together with a scope of accomplices

Favored Capabilities:

  • 3+ years in the AV or innovation Industry, experience with video dissemination, encoding, sound mixes and IOT gadgets.
  • 3+ years network exchanging and directing experience

Training:

  • Partner Degree in software engineering, video innovation, data frameworks, designing, arithmetic, information examination or other related logical or specialized discipline wanted
  • Or on the other hand, proper affirmations or potentially comparable work insight

Favored Schooling:

  • Different security and organization affirmations

Licenses/Preparing:

Other Jobs You May Be Interested In

  • Seller related accreditations and preparing (QSC, Synamedia, cisco, and so forth)
Job Benefits
  • Remote Work Adaptability: As a repetitive far off chief, you can partake in the adaptability of working from your preferred area. This wipes out the requirement for a day to day drive and permits you to establish an agreeable workplace.
  • Balance between fun and serious activities: Remote work frequently gives better balance between fun and serious activities as it permits you to plan your work around your own life and responsibilities.
  • Cutthroat Compensation: Many organizations offer serious pay rates for chief level positions, which can differ broadly contingent upon the business and company size.
  • Medical services Advantages: You might be qualified for health care coverage, dental inclusion, and other medical care benefits as a feature of your remuneration bundle.
  • Retirement Plans: Numerous businesses offer retirement investment funds plans, for example, a 401(k), with boss commitments or coordinating.
  • Taken care of Time (PTO): This commonly incorporates excursion days, occasions, and debilitated leave, which can differ from one organization to another.
  • Proficient Turn of events: A few organizations put resources into their representatives\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\’ expert improvement by offering open doors for preparing, studios, or educational cost repayment.
  • Investment opportunities or Value: In specific ventures or new businesses, you may be offered investment opportunities or value in the organization.
  • Execution Rewards: Contingent upon your job and company execution, you might be qualified for execution based rewards or motivations.
  • Remote Work Hardware: A few bosses give the fundamental gear (e.g., PC, web payment, ergonomic seat) to guarantee you have a useful work space arrangement.
  • Adaptable Hours: Contingent upon the organization\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\’s arrangements, you might have the adaptability to set your own functioning hours sensibly speaking.
  • Representative Help Projects (EAPs): EAPs can give classified guiding and support administrations to representatives and their families for individual and business related issues.
  • Representative Limits: A few organizations offer limits on their items or administrations to their workers.
  • Worker Advantages: Despite the fact that you\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\’re working from a distance, a few organizations actually give suburbanite benefits like public transportation or stopping sponsorships.
  • Wellbeing Projects: Wellbeing projects can incorporate exercise center enrollments, wellness classes, or wellbeing difficulties to advance representative wellbeing.
  • Remote Group Building: Organizations might sort out virtual group building exercises or give devices to far off representatives to remain associated and drew in with their partners.

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