Job Application: Chat Support Associate – Remote at Phillips 66

Phillips 66 is looking for a passionate and reliable Chat Support Associate to join our dynamic team in a remote capacity. This is an entry-level role perfect for those looking to start a career in customer service within a supportive and innovative environment. As a Chat Support Associate, you’ll be providing outstanding support to our customers via online chat.

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Key Responsibilities:

Customer Inquiries: Respond to customer inquiries promptly and accurately through chat, following established guidelines.
Product Guidance: Assist customers in navigating and understanding our products and services.
Efficient Chat Management: Maintain minimal response times and manage multiple chats simultaneously.
Documentation: Record customer interactions, including any issues encountered and their resolutions.
Collaboration: Work with team members and supervisors to identify recurring issues and suggest improvements.
Ongoing Training: Participate in training to stay up-to-date with product knowledge, company policies, and best practices.
Proactive Follow-Up: Ensure customers are fully satisfied by following up on their issues.
Teamwork: Contribute to a positive working atmosphere by supporting colleagues and sharing knowledge.

Requirements:

Education: High School diploma or equivalent; further education is a plus.
Experience: No prior experience required. A passion for customer service and willingness to learn are essential.
Personality Traits:
- Strong dedication to providing excellent customer service.
- Reliable and dependable in completing tasks and responding to customer needs.
Soft Skills:
- Excellent attention to detail in handling inquiries and documentation.
- Adaptability to diverse customer interactions and changing environments.
Technical Skills:
- Proficiency in chat support software and CRM tools is preferred, but training will be provided.
- Basic knowledge of computer systems and Microsoft Office Suite.

Benefits:

Travel Opportunities: Access to company events and career development programs.
Health Coverage: Comprehensive medical coverage for your well-being.
Paid Sick Leave: To support your health and personal needs.

Working Environment:

At Phillips 66, we promote an atmosphere that encourages entrepreneurial thinking and innovation. We value creativity, giving you the opportunity to take ownership of your role and contribute to our shared success.

Deadline to Apply:

November 3, 2024

Phillips 66 is committed to diversity and inclusivity. We are an equal opportunity employer, and we welcome applicants from all backgrounds.

How to Apply:

Apply on GrabJobs and receive notification if shortlisted for the position.

Be part of a company that values innovation and a customer-focused mindset. Apply today and join Phillips 66 in making a difference!

Let me know if you’d like to make any adjustments or need further help!

Chat Support Associate – Remote Work id-5115