Join Delta Airlines as a Remote Customer Service Representative and embark on a journey to provide exceptional customer service from the comfort of your home. As a vital member of our team, you’ll play a crucial role in ensuring a smooth and enjoyable travel experience for our valued passengers.
Responsibilities:
- Handle customer inquiries, concerns, and requests via phone, email, and chat.
- Assist passengers with flight reservations, changes, and cancellations.
- Provide information on Delta’s services, policies, and procedures.
- Resolve customer issues with empathy and professionalism.
- Collaborate with team members to achieve customer satisfaction goals.
Requirements:
- Excellent communication skills in English, both verbal and written.
- Previous customer service experience is preferred.
- Ability to work in a fast-paced and dynamic remote environment.
- Proficient computer skills and familiarity with customer service software.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
Conditions:
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- Must have a dedicated, quiet workspace at home.
- Reliable high-speed internet connection.
- Remote equipment and training will be provided.