Customer Service Agent – Sports – $19.50/hour – Hybrid – OVERNIGHT *11:30pm to 8am* -id-5243

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Job Title: Customer Service Agent (Remote – Overnight Shift)

Company: Penn Interactive (ESPN Bet, Hollywood Casino, theScoreBet)

Location: Cherry Hill, New Jersey (Hybrid work model with 4 out of 5 days working remotely)

Compensation: $19.50 per hour + 10% shift differential ($21.45 per hour for overnight shift)

About the Role:

Are you passionate about sports wagering and online casino games? Penn Interactive is seeking motivated and outgoing Customer Service Agents to join our team. This position offers the flexibility of working from home 4 out of 5 days per week with the exciting opportunity to engage with sports fans and patrons in the rapidly growing world of digital sportsbooks.

As a Customer Service Agent, you will communicate with players via live chat, email, and phone, providing exceptional service while helping with mobile apps and troubleshooting technical issues. You’ll be an integral part of Penn Interactive’s operations, working in a fast-paced and fun environment while delivering top-tier customer support.

Key Responsibilities:

Other Jobs You May Be Interested In

  • Provide seamless customer service via live chat, email, and phone, answering player inquiries and offering information about mobile apps and platforms.
  • Use internal tools to review player account statuses and histories, assisting with any questions or issues.
  • Demonstrate friendly, professional, and efficient communication to enhance the customer experience and reinforce the Penn brand.
  • Assist with booking hotel reservations or RSVPs for special events where applicable.
  • Follow standard operating procedures to escalate issues to relevant departments.
  • Investigate and troubleshoot technical issues related to the mobile apps.
  • Maintain punctuality and adhere to company attendance policies.
  • Work effectively with team members and leadership to stay informed on trends impacting customer experience.
  • Deliver strong performance results in customer satisfaction and contact handling times.

About You:

  • Must be at least 21 years of age and meet state licensing requirements for applicable states.
  • High school diploma or college degree required.
  • Strong attention to detail, problem-solving skills, and the ability to handle customer interactions with a calm and friendly demeanor.
  • Ability to type quickly and write with correct grammar and punctuation.
  • Demonstrated passion for excellence and a commitment to customer satisfaction.
  • Ability to interpret and respond to customer messages, including those written by non-native English speakers.
  • Availability to work overnight shifts, weekends, and holidays.
  • Prior customer service experience (at least 1 year) is preferred.

What We Offer:

  • Competitive compensation ($19.50/hr + 10% shift differential for overnight shifts).
  • Comprehensive benefits package, including healthcare, retirement plans, and paid time off.
  • Fun and relaxed work environment with the opportunity to engage with fellow sports fans.
  • Education and conference reimbursement opportunities to support your career growth.

How to Apply:

If you’re ready to join a dynamic team that thrives in the sports and casino industry, apply now and become a part of the Penn Interactive family! Enjoy the flexibility of remote work, the excitement of working in the sports industry, and the chance to help create memorable experiences for our players.

Penn Interactive is an Equal Opportunity Employer and encourages candidates from all backgrounds to apply.

Customer Service Agent – Sports – $19.50/hour – Hybrid – OVERNIGHT *11:30pm to 8am* -id-5243

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