Job Title: Part-Time Online Live Chat Associate
Location: Philadelphia, Pennsylvania (Remote flexibility available)
Company: Republic Services
Position Type: Entry-Level, Part-Time
Job Description:
Republic Services is looking for a Part-Time Online Live Chat Associate to join our customer service team in Philadelphia. This is an excellent opportunity for individuals who are eager to start a career in customer service—no prior experience required! As an Online Live Chat Associate, you’ll engage with customers online, providing assistance, answering inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
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- Provide assistance to customers via online live chat, answering questions and resolving issues efficiently.
- Use critical thinking skills to assess customer needs and offer appropriate solutions.
- Manage multiple live chat conversations simultaneously while maintaining high service standards.
- Collaborate with team members to ensure consistent, accurate, and up-to-date information is shared with customers.
- Document customer interactions and follow up to ensure complete customer satisfaction.
- Stay informed on product knowledge, services, and company policies to provide accurate information.
Requirements:
- Energetic and reliable with a strong work ethic.
- Strong organizational skills and ability to manage multiple tasks effectively.
- Excellent critical thinking skills for problem-solving and addressing customer needs.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent written communication skills with a professional and friendly tone.
- Proficiency with online chat platforms and basic computer skills.
- Ability to work independently and as part of a team.
Benefits:
- Retirement plan
- Profit-sharing
- Remote work flexibility
Working Environment:
At Republic Services, we are committed to creating a diverse, inclusive, and supportive work environment where employees are encouraged to grow, develop, and lead. We foster collaboration, mentorship, and leadership to create a workplace where everyone thrives.
How to Apply:
Apply via GrabJobs and you will be notified if you are shortlisted for the position.
Equal Opportunity Statement:
Republic Services is an equal opportunity employer. We ensure that all qualified applicants receive consideration for employment without discrimination based on race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join our team at Republic Services and start your career in customer service today!