Job Opportunity: Customer Service Officer at The Mortgage Lender

Location: Glasgow (Hybrid Working Available)
Salary: Competitive + Annual Discretionary Bonus
Benefits: Pension, Healthcare, 25 Days Annual Leave, Flexible Working Hours, and more!

At The Mortgage Lender, we believe in treating every customer as an individual, not just a number. Our mission is to create the best products, services, and experiences for our customers. With that philosophy in mind, we’re excited to invite applications for the Customer Service Officer role.

Role Overview

As a Customer Service Officer, you’ll be the first point of contact for existing customers, helping them with mortgage-related queries, amendments, and general assistance. Your responsibilities will include:

Other Jobs You May Be Interested In

Providing excellent customer service by managing inquiries efficiently and accurately.
Ensuring customers receive the right support options and guiding them through complex mortgage issues.
Handling inquiries related to account amendments, redemptions, title deeds, fees, and charges.
Demonstrating a strong understanding of the regulatory environment, particularly Treating Customers Fairly (TCF).
Keeping customer records up-to-date and maintaining accurate documentation of customer interactions.
Contributing to process improvements and sharing suggestions to enhance customer service.
Working within set Service Level Agreements and escalating issues when necessary.

Qualifications & Experience

Post-completion customer service experience within the secured lending or mortgage market.
Familiarity with Land Registry and conveyancing activities (preferred).
Understanding of the regulatory environment, including Treating Customers Fairly.
Experience liaising with third parties, such as solicitors, is a plus.
Proficient in Microsoft Excel and Word.
Excellent communication skills with attention to detail.
Strong planning and problem-solving abilities.

Employee Wellbeing & Benefits

At The Mortgage Lender, we prioritize your wellbeing and offer a range of benefits:

Maternity, Adoption, and Paternity Policies available from Day 1.
Free access to Headspace (mindfulness & meditation app) and Peppy (support for fertility, parenting, and menopause).
Employee Assistance Programme for support on financial, mental wellbeing, and family matters.
Cycle to work scheme and gym membership discounts.
Contributory pension and death-in-service coverage.
25 days annual leave and flexible working hours to ensure a healthy work-life balance.
Hybrid working options, giving you the flexibility to work both remotely and in our modern Glasgow office.

Your Contribution

We value those who go the extra mile, and as such, we reward your efforts:

Participation in our annual discretionary bonus scheme.
Recognition through our Proudly Shawbrook scheme, where we celebrate and thank colleagues for their hard work.

Why Join Us?

At The Mortgage Lender, we don’t just offer a job; we offer a career with opportunities for growth in a supportive and positive environment. We believe in a culture of respect, inclusivity, and innovation.

If you’re looking to take the next step in your customer service career within a leading organization that genuinely values its employees and customers, apply today to become part of The Mortgage Lender team!

Apply Now and join us in creating the best customer experiences in the mortgage industry!

Mortgage Post Completion Customer Service Officer -id-5028