AWS is seeking a Data Center Technician to join their growing Infrastructure Operations team. This role plays a critical part in managing hardware lifecycle and ensuring high system reliability within AWS’s large-scale data centers. If you’re passionate about solving technical challenges, working in a fast-paced environment, and collaborating with diverse teams, this position offers an exciting opportunity.

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Key Responsibilities:

Troubleshoot advanced hardware issues, including servers, storage, and networking devices, ensuring 24/7 operation.
Maintain system reliability and availability, addressing issues promptly.
Participate in projects to enhance operational efficiency, sharing knowledge with global technical teams.
Train less technical staff on best practices related to hardware troubleshooting and service ownership.
Contribute to interviews and help build the team during the hiring process.
Manage trouble tickets, working to resolve issues through a directed workflow.
Participate in on-call duties and handle scheduled maintenance, infrastructure monitoring, and change management activities.
Document root causes for operational issues, contributing to process improvement.
Ensure adherence to safety and security policies.

A Day in the Life:

Support and maintain DC infrastructure equipment like racks, servers, networking devices, and cables.
Follow ticket-based environments for systematic problem resolution and perform routine operations on hardware.
Engage in site management and ensure tidiness in the operation areas.
Work in 24/7 shift rotations, contributing to smooth Data Center operations

About the Team:

Diverse Experiences: AWS values a wide range of experiences and encourages candidates from all backgrounds to apply.
Inclusive Culture: AWS fosters an environment of inclusion and continuous learning, offering resources like mentorship and employee-led affinity groups.
Career Growth: AWS provides ample opportunities for professional development through mentorship, knowledge-sharing, and resources to help you advance.
Work-Life Balance: AWS emphasizes flexibility, supporting a culture where work-life harmony is valued.

Basic Qualifications:

5+ years of hands-on experience with server hardware and network fiber.
Proficiency in network troubleshooting, optical fiber cabling, and working with switches and routers.
Strong communication skills and experience acting as an escalation point for technical issues.

This role offers an exciting opportunity to work on cutting-edge technology in a supportive and dynamic environment. If you have the technical expertise and a passion for problem-solving, this could be the perfect fit for you!

Data Center Operations Technician, Data Center Operations ID-4550