Job Title: Customer Service Representative
Location: Remote (Work from Home)
Hourly Rate: $15.00 – $20.00 per hour
Shifts: 8-hour shift, 5 days a week (flexible hours between 6am – 12am PST)
Position Overview:
As a Customer Service Representative, you’ll leverage your expertise to provide outstanding service and solutions to customers through inbound calls in a high-energy environment. This role gives you the opportunity to work with cutting-edge technologies and systems, with the support of a dedicated team of leaders and peers. If you’re passionate about helping customers and thrive in a fast-paced, solution-oriented role, this is the job for you.
What You’ll Do:
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- Handle a variety of customer inquiries, providing exceptional service and solutions.
- Utilize probing questions and active listening skills to effectively address customer needs.
- Meet and exceed sales targets and goals.
- Manage and overcome objections, particularly with subscriber cancellations and suspend requests, to reduce churn.
- Bring an enthusiastic and positive attitude to every customer interaction.
What We Offer:
- Competitive Pay: $15.00 – $20.00 per hour based on experience.
- Flexible Shifts: 8-hour workday, 5 days per week, with shifts between 6am and 12am PST.
- Technical Support: All necessary technical equipment to successfully work remotely.
- Comprehensive Benefits: Medical, dental, and vision coverage.
- Paid Training and PTO: We offer paid training to help you succeed and paid time off for work-life balance.
- Advancement Opportunities: 80% of our frontline leaders have been promoted from within, offering strong career growth potential.
- Incentives and Rewards: Monthly rewards & recognition programs, plus additional pay incentives.
- Employee Discounts: Enjoy exclusive discounts on various products and services.
- Health and Wellness: Access to Employee Assistance Programs (EAP), and personalized wellness programs including a personal trainer dedicated to Arsenault.
Qualifications:
- Excellent Communication: Strong verbal and written communication skills with an ability to multitask effectively.
- Customer-Centric: Passion for solving problems, meeting goals, and helping customers.
- Tech-Savvy: Familiarity with Microsoft Office tools and comfort using customer service platforms.
- Customer Service & Sales Experience: Previous experience in customer service and sales roles is preferred.
- Education: High school diploma or equivalent required.
Why Join Us?
- Be part of a supportive team that encourages growth and success.
- Work remotely with all the tools and training you need to thrive.
- Enjoy great benefits, competitive pay, and opportunities for advancement.
How to Apply:
If you’re excited about helping customers and thrive in a high-energy environment, apply today with your resume and cover letter. We look forward to hearing from you!
This version is more structured and highlights both the responsibilities and benefits of the role, making it clear for potential candidates. Let me know if you’d like to adjust anything further!
AirBNB Customer Service Representatives-Work from Home (Hiring Now) ID-4543
