Job Title: Online Chat Agent
Company: [Company Name]
Description:
We are seeking a friendly and customer-focused Online Chat Agent to join our dynamic team. In this role, you will engage with customers in real-time via online chat support, providing prompt assistance and resolving inquiries. This is an exciting opportunity to work in a fast-paced environment while delivering exceptional customer service experiences.
Responsibilities:
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- Engage with customers through real-time online chat support.
- Provide accurate responses to customer inquiries, including product information, pricing, and order status.
- Assist customers in navigating our website and online ordering system.
- Troubleshoot and resolve customer issues, escalating to the appropriate department as necessary.
- Record customer interactions in our CRM system, ensuring detailed documentation of inquiries and resolutions.
- Maintain a high level of professionalism and customer satisfaction in all interactions.
- Collaborate with team members to improve chat support processes and procedures.
Benefits:
- 401k plan
- Paid Time Off (PTO)
- Flexible work schedule
- Insurance options
If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you! Apply today to become part of our customer-focused team.
Remote Online Chat Agent ID-4529
