Job Title: Client Manager – Amazon

We are looking for a Client Manager to join our team! This is a fantastic opportunity for someone with 1-2 years of experience in managing Amazon Seller/Vendor accounts, either for a brand, retailer, or within an agency. If you’re passionate about eCommerce and prepared to go the extra mile in everything you do, we would love to hear from you!

Job Purpose and Responsibilities

Client Management:

Manage sellers and vendors for account management, project management, and consulting across multiple industries.
Ensure an exceptional client experience with a focus on account growth and retention.
Provide daily client support, ensuring tasks are executed efficiently and on time.
Understand each client’s business and products to better serve their needs.
Collaborate with the Marketplace Operations Executive to monitor and rectify issues within client accounts.
Manage client onboarding, training, and account changes (e.g., transition from Vendor Central to Seller Central).
Upsell our services whenever opportunities arise.

Project Management:

Collaborate with the Innovations & Insights Manager and Creative team on content and design tasks.
Set clear expectations, ensuring the team is well-briefed on project timelines in Monday.com.
Gather client feedback to ensure satisfaction with our services.

Product Management:

Other Jobs You May Be Interested In

Collaborate with the Marketplace Operations Executive and Catalogue team to create and maintain product listings.
Optimize listings for search and conversion.
Work with Copywriters to ensure content is optimized for performance.

Customer Engagement:

Monitor product reviews, seller feedback, customer questions, and messages.
Develop strategies to drive customer reviews in collaboration with clients.

Sales Analysis and Reporting:

Collaborate with the Marketplace Operations Executive to provide monthly and ad-hoc reports on sales, traffic, inventory, and operations.
Conduct market and competitor research, providing insights and recommendations for client growth.
Prepare client presentations with data-driven strategies.

Inventory Management:

Forecast inventory and monitor sell-through for seller accounts, raise FBA shipments as necessary.
Monitor inventory health for vendor accounts, managing overstocks and out-of-stocks.

Operations:

Monitor account health and operational metrics to avoid suspensions and chargebacks.
Resolve suspension and chargeback issues proactively.

Process Improvement:

Identify opportunities to streamline operations and improve client experience.

Advertising:

Work closely with the Advertising team to align strategies and goals for client success.

Other:

Attend internal meetings and present or contribute as needed.
Attend up to two in-person meetings per year within the UK.

Skills and Experience Required

1-2 years of experience managing Amazon Seller/Vendor accounts for brands, retailers, or agencies.
Experience with Amazon Seller Central or Vendor Central dashboards.
Strategic thinker with the ability to analyze Amazon performance and make data-driven decisions.
Outstanding business acumen, with a focus on financial and business implications.
Expert at building long-lasting client relationships, with strong emotional intelligence.
Ability to manage multiple projects in a fast-paced environment.
Excellent communication, problem-solving, and leadership skills.
Ability to work independently, handle ambiguity, and take responsibility for tasks.
Comfortable working in a virtual environment, with strong communication and discipline.

What Working at eCommerce Nurse Means for You

Fully remote role, allowing you to work from home and eliminate commuting.
Full-time position (37.5 hours per week, Monday to Friday) with flexible hours to support work-life balance.
Birthday Leave – enjoy a day off on your birthday once onboarded.
An extra day of annual leave for each completed year of service (up to 33 days after 5 years).

Additional Information

Salary: £40,000 – £45,000 per year
Job Type: Full-time, Permanent
Location: Remote (UK-based applicants only)
Education: A-Level or equivalent (preferred)
Experience:
- 1 year in account management (required)
- 1 year managing Amazon Seller/Vendor accounts (required)
- 1 year managing multiple brands on Amazon (required)
Work Authorisation: UK (required)
Expected Start Date: 03/02/2025

Benefits:

Additional leave
Work from home
Schedule: Monday to Friday

Apply today to become a part of our growing team!

Amazon Client Manager -ID-4524