Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service) ID-4013

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Job Title: Customer Service Support Representative – Patient Customer Service

Company: Labcorp

Location: Remote

Position Type: Full-time

About the Role:
At Labcorp, we are dedicated to accelerating life-changing healthcare breakthroughs and improving the delivery of care worldwide. As a Customer Service Support Representative in our Patient Customer Service department, you will play a crucial role in resolving patient billing inquiries and providing exemplary service to help solve today’s healthcare challenges. If you’re looking for a fulfilling career where you can make a meaningful impact, grow your skills, and develop professionally, this is the opportunity for you!

Responsibilities:

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  • Answer 80+ inbound calls per day from patients, doctors’ offices, and/or private insurance carriers.
  • Initiate payment plans for patients with outstanding balances.
  • Utilize various resources to resolve patient inquiries efficiently while on the phone.
  • Maintain performance goals and adhere to departmental standards.
  • Become proficient with processes through a structured training program.

Knowledge, Skills, and Abilities:

  • Ability to thrive and learn in a fast-paced environment.
  • Strong attention to detail and excellent organizational skills.
  • Ability to perform successfully in a team environment.
  • Proficiency in navigating multiple computer screens and applications.
  • Alpha-numeric data entry proficiency.
  • Excellent communication skills, both written and verbal.

Requirements:

  • High School Diploma or equivalent.
  • Remote work requires a dedicated, quiet workspace and the ability to work independently while maintaining productivity.
  • Previous experience in medical billing and/or call centers is a plus.

Technical Requirements:

  • Internet download speed of at least 50 megabytes per second (no satellite internet).
  • Must be able to connect equipment to a router/modem with an Ethernet cord (Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports are not supported).

Why Join Labcorp?

  • Work from home opportunity!
  • Quarterly variable bonus potential.
  • Generous paid time off (PTO).
  • Medical, Vision, and Dental Insurance Options.
  • Flexible Spending Accounts (FSA).
  • 401(k) and Employee Stock Purchase Plans.
  • No charge lab testing!
  • Fitness Reimbursement Program.
  • And many more incentives!

Pay Range: $15.25–$21.00 per hour or state/local minimum wage (if higher).

Shift Hours:

  • Monday–Friday, 11:00 AM–8:00 PM (EST)
  • 10:00 AM–7:00 PM (CST)
  • 9:00 AM–6:00 PM (MST)
  • 8:00 AM–5:00 PM (PST)

Benefits:
Employees working 20 or more hours per week are eligible for comprehensive benefits, including medical, dental, vision, life insurance, paid time off (PTO), 401(k), employee stock purchase plan, tuition reimbursement, and more.

Application Deadline: January 16, 2025

Labcorp is an Equal Opportunity Employer:
We are committed to diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. Employment decisions are based on business needs and the qualifications of individuals, without regard to race, religion, gender, age, sexual orientation, disability, or any other legally protected characteristic. We also consider qualified applicants with arrest or conviction records in accordance with applicable law.

Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service) ID-4013

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