Dropbox Remote Jobs Work From (Entry Level) – Apply Now

Company Name: Dropbox

Name of Employment: Product Support Representative

Required Education: High School

Work Hour: 8 Hour

Salary: $25/Hour

Location: Sunnyvale, USA

Full Job Description:-

Organization Portrayal

Dropbox is a unique spot where we are trying to satisfy our main goal to plan a more edified approach to working. We’re searching for creative ability to go along with us on our excursion. The words shared by our pioneers toward the beginning of Dropbox actually sound accurate today. Couldn’t it be perfect if our work space — and the devices we use — were planned in light of individuals’ real requirements? Envision assuming consistently working were very much spent — on the off chance that we could zero in and invest our energy on the things that matter. This is conceivable, and Dropbox is coming to an obvious conclusion. The almost 3,000 Dropboxers all over the planet have helped make Dropbox a residing work area – where individuals meet up and their thoughts show some major signs of life. Our 700+ million worldwide clients have been a portion of our best salesmen, and they have assisted us obtain clients with mind blowing effectiveness. Thus, we arrived at a billion dollar income run rate quicker than any product as-a-administration organization ever. Dropbox is making the fantasy of a satisfying and consistent work life a reality. We trust you’ll go along with us on the excursion.

Group Depiction

At Dropbox, we plan to put the client at the focal point of all that we do. With more than 700 million enlisted clients, the Client Experience (CX) group is at the front of improving on how our clients and clients interface with Dropbox. We center around arrangements that work for our clients as well as executing advances that will improve on our clients’ process. We bring the client voice across the association to guarantee Dropbox conveys the most ideal client experience.

Job Portrayal

In this job, you will offer uncommon help for the Dropbox biological system including items, for example, Sync, Catch, Reinforcement, DocSend, Dropbox Sign, and some more! We use instruments like Leeway, Jira, Zendesk, and Zoom to speak with our clients, function collectively, and accomplice across the association to give genuine item criticism from our clients. Contingent upon the necessities of our clients, you might be expected to work a few ends of the week and occasions.

Obligations

Convey specialized help for Dropbox items based issues through telephone, email and visit
Accomplish master working information on our items, meet set KPI targets, and complete errands in a convenient and viable way
Give modified suggestions and answers for clients on complex issues in easy to use ways; empowering frictionless commitment with the item and keeping up with high consumer loyalty scores
Convey client announced issues inside and emergency them to the right group
Report repeating issues to help item quality projects, item improvement, and to keep up with specialist assets

Necessities

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0-2+ long stretches of work insight in a specialized help and client confronting job
You know about, or experience with, investigating work area working frameworks: Microsoft Windows, macOS
You exhibit solid relational abilities and can pass complex specialized data in easy to understand ways on through successful tuning in and addressing
You love posing unassuming inquiries to truly get to the base of the matter and consistently work-out logical and decisive reasoning abilities
You’re a cooperative person having the readiness to look for criticism, adjust rehearses and consistently learn and develop
You succeed at working in an uncertain and changing climate as the business develops and advances
You have great judgment and the capacity to keep up with secrecy of delicate client information
You show genuine enthusiasm for our items and for making remarkable client encounters

Favored Capabilities

Experience in a high-volume support group as well as exceptionally profound specialized information
Direct experience utilizing Zendesk to answer to client requests
Experience supporting Undertaking/Mid-Market client portions
Fundamental comprehension of programming dialects
Experience conveying framework organization