Work From Home Virtual Customer Support Assistant – The EliteJob In Nigeria

by

Job Description
Aetna is a leading healthcare and insurance provider with a rich history of serving communities across the United States. We are committed to helping people achieve their health and wellness goals by providing access to high-quality healthcare services and support. As an organization, we prioritize innovation, inclusivity, and customer-centricity to ensure that our members receive the best possible care.

Job Description: Work From Home Virtual Customer Support Assistant

Position Overview: Aetna is seeking a dedicated and compassionate Virtual Customer Support Assistant to join our team. This is a remote, work-from-home position that offers the opportunity to support our valued members while enjoying the flexibility of working from the comfort of your own home.

Other Jobs You May Be Interested In

Key Responsibilities:

Provide exceptional customer service and support to Aetna members through virtual channels.
Address inquiries, resolve issues, and assist members with their healthcare-related needs.
Collaborate with internal teams to ensure timely resolution of customer concerns.
Maintain accurate records of customer interactions and transactions.
Stay up-to-date on Aetna products, services, and industry knowledge to effectively address member inquiries.
Required Skills and Qualifications:

Excellent communication skills, both written and verbal.
Strong customer service orientation with a passion for helping others.
Ability to work independently and efficiently in a remote environment.
Proficiency in using virtual communication tools and software.
Problem-solving and critical-thinking skills to effectively address member concerns.
High school diploma or equivalent; some college or related experience preferred.
Previous customer service experience is a plus.
Why Aetna:

Remote work: Enjoy the flexibility of working from home.
Competitive compensation and benefits package.
Opportunity to make a difference in the lives of our members.
Ongoing training and development to enhance your skills.
Be part of a respected and industry-leading healthcare organization.
If you are a compassionate and customer-focused individual who is passionate about making a difference in people lives, we invite you to join our team at Aetna as a Work From Home Virtual Customer Support Assistant. Apply today to be a part of our mission to help people live healthier lives.

Join Aetna in our commitment to building a healthier world, one member at a time.

Apply Now For This Job

Leave a Comment