Job Description
American Express is a globally renowned financial services company that has been a leader in the industry for over a century. With a commitment to delivering exceptional customer service and innovative financial solutions, we have built a reputation for excellence. We are dedicated to helping our customers achieve their goals and ambitions while providing a supportive and inclusive work environment for our employees.
Job Description:
Are you a customer-focused individual with excellent communication skills and a passion for delivering top-notch service? American Express is seeking Part-Time Customer Support Representatives to join our dynamic team. As a Part-Time Customer Support Representative, you will play a crucial role in providing outstanding support to our valued card members.
Key Responsibilities:
Customer Assistance: Respond to inquiries and resolve concerns via phone, email, or chat, ensuring card members receive timely and accurate information.
Problem Resolution: Investigate and address card member issues, working to find satisfactory solutions while adhering to company policies and guidelines.
Product Knowledge: Stay informed about our diverse range of financial products and services to assist card members effectively.
Documentation: Maintain accurate records of interactions and transactions for future reference and reporting.
Team Collaboration: Collaborate with a supportive team of professionals to meet and exceed customer service goals.
Compliance: Ensure adherence to all company policies, industry regulations, and quality standards.
Qualifications:
To be successful in this role, you should possess the following qualifications:
Excellent verbal and written communication skills in English.
Strong problem-solving abilities and attention to detail.
Exceptional interpersonal skills and a commitment to delivering exceptional customer service.
Ability to work efficiently in a fast-paced environment.
Flexibility to work on a Part-Time basis, including weekends and evenings.
Previous customer service experience is a plus but not required.
Benefits:
Competitive hourly wage.
Opportunities for professional development and growth.
Employee benefits package, including health, dental, and retirement options.
Access to exclusive American Express perks and discounts.
Supportive and inclusive work environment.
How to Apply:
If you are ready to make a positive impact and join a company that values its employees as much as its customers, apply today.
Join our team and become a part of the American Express legacy of exceptional service. Your dedication will help our card members thrive and achieve their financial aspirations.