We at T-Mobile put money into YOU! Our Total Rewards Package guarantees that our employees will be treated with the same great care as our customers. Total Rewards provides all team members with a competitive base salary and other compensation options. Through our 401(k), employee stock purchase plan, annual stock grant, and free year-round money coaches, employees have access to multiple wealth-building opportunities. We are unstoppable for our employees because of this!
Overview of Job: The Mobile Associates, Store-in-Store are an important part of the Retail Team. They are in charge of bringing the T-Mobile brand to life in National Sales partner locations, where active customer engagement is essential to success. They are brand ambassadors who infuse our products and services with enthusiasm and energy.
They thrive in a high-traffic environment where technology innovations, customer needs, and the retail experience are constantly evolving because they are obsessed with the connected world. Through meaningful interactions, Mobile Associates excel at developing and maintaining relationships with customers. They are skilled at determining the requirements of customers and enthusiastic about educating, demonstrating, and suggesting solutions. By excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics, Mobile Associate SiS exceeds their performance targets Doing it the Right Way.
Responsibilities of the job:
proactively interacts with a wide range of customers in a retail setting with a lot of foot traffic. You will demonstrate the value of T-Mobile solutions, communicate effectively, educate customers, and make use of digital tools.
You will frequently make use of digital self-service tools as a Mobile Associate during interactions with customers and the onboarding process. To fully demonstrate the value of T-Mobile’s products and services, you will identify customer needs and make use of solution-based selling strategies. You will deepen your relationships with customers and ensure that they are satisfied by recommending wireless solutions and an onboarding solution centered on assisting them in understanding how to self-serve and use the T-Mobile app for wireless needs.
Complete training on T-Mobile’s in-store experience, brand-new skills, products, and procedures, as well as systems and reference materials. Be customer-ready at all times by reviewing your personal results, current promotions, and Hub updates. In order to provide our customers with the best possible experience, you will continuously learn new skills. To properly and completely onboard customers, collaborate with nearby store locations. will practice skills, share knowledge, run the store, and follow procedures for opening and closing. You will carry the keys to the kiosk cabinets, lock and secure the kiosk and assets, and notify your manager of any lost keys or assets as part of these procedures.
Obsessed with customers. You engage customers with enthusiasm, friendliness, and enthusiasm. Every interaction allows you to establish rapport, trust, and customer loyalty, match the pace of the customer, and establish a personal connection. You are committed to exceeding customer expectations and providing exceptional service. To increase sales activity in your location, you will actively engage with potential customers. You can follow up with customers, get referrals, manage the Be Back processes, and develop relationships with both new and existing customers. Price overrides for our specialty offers that are exclusive to National Retail will be a part of your job.
establishes connections with local leadership and teams in order to assist in enhancing the customer experience throughout the account setup, device support, and account maintenance phases.
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Education:
(Required) High School Diploma or GED Work Experience:
Experience in retail or customer service for six months is preferred. Required) Skills, knowledge, and abilities:
Satisfaction of Customers Enthusiastic advocate for our customers who wants to be themselves when connecting with and having fun with them able to strike a balance between customer satisfaction and performance objectives. Desire to be a part of the revolutionary T-Mobile store team is required.
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willingness to collaborate with peers and store leaders to learn and share best practices, serve customers, and solve problems. Required) Retail Sales Competent drive and self-assurance necessary for success in a fast-paced sales environment.
Licenses and certifications are required:
Legally authorized to work in the United States, at least 18 years old Travel:
Travel (Yes or No): No DOT-Regulated:
Position that is DOT-Regulated (Yes/No): No Position that is Safety Sensitive (Yes/No): No Hourly Base Pay: $16.50 Mobile Associates receive on-the-job training during their first 90 days at T-Mobile and are eligible for incentive pay when training milestones are met. After completion, Mobile Associates are promoted to the position of Mobile Expert and are eligible for an annualized $18,000 incentive target. Based on performance and full-time status, actual incentives vary. T-Mobile guarantees that each employee will earn $20 per hour, which includes base pay and incentives. Additionally, every T-Mobile employee is eligible for an annual stock grant because we are all owners.
t mobile Online Typing Jobs Work From Home $30/Hour