Specialist, Government and Corporate Affairs Customer Service

Job Description

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich… both your personal and work life and hop on board!

Why you’ll love this job
• This job is a member of the Corporate Affairs Team within the Government Affairs Division.
• What You’ll Do
• Promotes and sells air travel on American Airlines
• Prepares itineraries, computes fares, issues refunds and prepares and issues tickets
• Answers inquiries regarding general travel information and resolves customer problems in a mutually beneficial manner
• Communicates with customer over the phone when researching passenger complaints, advising of cancelled or delayed flights
• Communicates new rules, policies and procedures that would affect the customer
• All you’ll need for success

 

Minimum Qualifications – Education & Prior Job Experience
• Preferred Qualifications – Education & Prior Job Experience
• Bachelor’s degree in relevant field or equivalent experience/training
• Skills, Licenses & Certifications
• Ability to demonstrate excellent leadership, organizational and customer contact skills
• Knowledge of Native SABRE
• Ability to be resourceful and creative at immediate problem resolution
• Ability to demonstrate high level of initiative, exercise good judgment and be dependable
• Satisfactory attendance required

• What You’ll Get

Other Jobs You May Be Interested In

Feel free to take advantage of all that American Airlines has to offer:
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American

 

Specialist, Government and Corporate Affairs Customer Service