Senior Manager – Incident Response (Remote) – (Job Number: WHQ00024070)

Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly.

We’re on a path toward becoming the best airline in the history of aviation. Join our Cybersecurity and Digital Risk (CDR) team to help us also become the leading cyber-safe airline in the industry. United’s CDR team is tasked with keeping our customers’ and employees’ information safe and secure. Our primary mission is to embed cybersecurity into the DNA of United Airlines by reducing business risk through implementation of strong cybersecurity standard processes.

United offers a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world and help us keep our airline cyber safe? Apply today!

Key Responsibilities:

The Senior Manager will assist in the execution of key priorities in partnership with the Cyber Defense leadership team. This person will ensure intra- and cross-team alignment across Cybersecurity and Digital Risk, as well as the broader business, drawing on business and technical experience to deliver results. This person will be responsible for managing complex and cross-functional projects that will enable United to better protect the organization by implementing and enhancing processes and technologies.

• Lead the team and manage individuals to achieve results
• Coach and mentor individuals at all levels of the organization, demonstrating tangible results and growth in your people; Attract, hire, and retain top talent for the organization
• Develop and scale processes to drive operations and initiatives for Cybersecurity and Digital Risk and Cyber Defense
• Define and develop metrics program to track maturity, evolution, and health of cybersecurity program over time
• Find opportunities to use and operationalize existing security investments while also identifying gaps in our defenses and recommending new technologies
• Work with external partners such as law enforcement, cyber insurers, lawyers and more, as needed

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table.

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What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree required
• 9+ years of work experience in IT, including at least 3 years in Cybersecurity and management
• High sense of urgency with strong pragmatic problem-solving skills and the ability to identify, analyze, and resolve problems
• Willingness to work on-call in support of 24×7 operation
• Ability to define, build and lead operational rhythms that ensure progress to the organizations shared goals
• Skills to drive cross-functional initiatives to completion, preferably in complex business environments
• Ability to communicate in a manner which is understandable by non-technical audiences
• Ability to achieve objectives by contributing information and recommendations to strategic plans, identifying trends and motivating change
• Relationship skills to successfully interact with collaborators across all levels and all parts of the organization
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree or equivalent experience in STEM
• 10+ years of experience in IT, including at least 5 in Cybersecurity
• PMP, CISSP, CISM, CISA, GC**

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions.